Complaining about a faulty appliance

QuestionAnswer
with a view to doing
med henblik på at
the right to complain
reklamationsretten
The right to complain applies for two years.
Reklamationsretten gælder i to år.
the defect
manglen
The defect is stated in the document.
Manglen står i dokumentet.
the manufacturing defect
fabrikationsfejlen
The manufacturing defect is in the electrical appliance.
Fabrikationsfejlen er i elapparatet.
the functional fault
funktionsfejlen
the retailer
forhandleren
the purchase date
købsdatoen
The purchase date is stated on the receipt.
Købsdatoen står på kvitteringen.
Once the purchase date is found, the customer knows that the right to complain applies.
Når først købsdatoen er fundet, ved kunden, at reklamationsretten gælder.
the guarantee certificate
garantibeviset
the serial number
serienummeret
the error code
fejlkoden
The error code shows the functional fault.
Fejlkoden viser funktionsfejlen.
the instruction manual
brugsanvisningen
The guarantee certificate is next to the instruction manual.
Garantibeviset ligger ved brugsanvisningen.
The error code is stated in the instruction manual.
Fejlkoden står i brugsanvisningen.
the troubleshooting
fejlsøgningen
The troubleshooting begins today.
Fejlsøgningen begynder i dag.
The troubleshooting reveals the manufacturing defect.
Fejlsøgningen viser fabrikationsfejlen.
Once the error code is in the email, the troubleshooting begins.
Når først fejlkoden er i emailen, begynder fejlsøgningen.
the remedy
afhjælpningen
The remedy takes a week.
Afhjælpningen tager en uge.
the replacement
omleveringen
the price reduction
prisafslaget
The price reduction is stated in the email.
Prisafslaget står i emailen.
Once replacement is impossible, the customer chooses the price reduction.
Når først omleveringen er umulig, vælger kunden prisafslaget.
the spare part
reservedelen
The spare part arrives tomorrow.
Reservedelen kommer i morgen.
the service workshop
serviceværkstedet
The service workshop repairs the electrical appliance.
Serviceværkstedet reparerer elapparatet.
The retailer sends the spare part to the service workshop.
Forhandleren sender reservedelen til serviceværkstedet.
The service workshop receives the spare part with a view to repairing the electrical appliance.
Serviceværkstedet modtager reservedelen med henblik på at reparere elapparatet.
Once the spare part arrives, the remedy begins at the service workshop.
Når først reservedelen kommer, begynder afhjælpningen på serviceværkstedet.
the loan appliance
låneapparatet
During the replacement, the customer uses the loan appliance.
Under omleveringen bruger kunden låneapparatet.
The loan appliance is ready in the shop.
Låneapparatet er klar i butikken.
the response deadline
svarfristen
The serial number and response deadline are stated in the email.
Serienummeret og svarfristen står i emailen.
The customer reads the response deadline in the email.
Kunden læser svarfristen i emailen.
the complaint form
klageformularen
the complaints board
klagenævnet
The complaints board receives the complaint form.
Klagenævnet modtager klageformularen.
The customer fills out the complaint form with a view to sending it to the complaints board.
Kunden udfylder klageformularen med henblik på at sende den til klagenævnet.
the complaint fee
klagegebyret
The complaint form and complaint fee are shown on the website.
Klageformularen og klagegebyret står på hjemmesiden.
The customer pays the complaint fee before the response deadline.
Kunden betaler klagegebyret før svarfristen.
to rectify
udbedre
The workshop rectifies the defect.
Værkstedet udbedrer manglen.
The retailer checks the serial number with a view to rectifying the defect.
Forhandleren tjekker serienummeret med henblik på at udbedre manglen.
to report a defect
reklamere
The customer writes to the retailer with a view to reporting a defect.
Kunden skriver til forhandleren med henblik på at reklamere.
The customer reports the functional fault.
Kunden reklamerer over funktionsfejlen.
The customer saves the guarantee certificate with a view to reporting the defect.
Kunden gemmer garantibeviset med henblik på at reklamere.
to swear
sværge
I swear that it is right.
Jeg sværger, at det er rigtigt.
He does not want to swear to it.
Han vil ikke sværge på det.
even; indeed
endda
She can even remember the name.
Hun kan endda huske navnet.
We even work on Sundays.
Vi arbejder endda om søndagen.
according to
ifølge
According to the doctor, everything is normal.
Ifølge lægen er alt normalt.
According to the plan, the train arrives at eight.
Ifølge planen kommer toget klokken otte.
the king
kongen
The king reads the letter.
Kongen læser brevet.
The king lives in the house.
Kongen bor i huset.
clever; wise
klog
She is clever enough to understand it.
Hun er klog nok til at forstå det.
It was a wise decision.
Det var en klog beslutning.
the fire; flames
ilden
The fire will be put out later.
Ilden slukkes senere.
We put out the fire with water.
Vi slukker ilden med vand.
among a group
blandt
She is sitting among friends.
Hun sidder blandt venner.
The house is located among the trees.
Huset ligger blandt træerne.
to prove
bevise
He can prove it.
Han kan bevise det.
The picture proves that he was there.
Billedet beviser, at han var der.

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