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Se me rompió el producto nuevo, lo que es terrible.

Se me rompió el producto nuevo, lo que es terrible.
The new product broke on me, which is terrible.
From Lesson 194:Neuter relative pronouns (lo que)·Spanish (Latin America)

Questions & Answers about Se me rompió el producto nuevo, lo que es terrible.

Why do we use lo que here instead of just que for "which"?
In Spanish, que usually refers back to a specific noun. But here, "which" doesn't refer to the product itself, it refers to the entire situation of the product breaking. When referring to a whole abstract idea or a complete preceding clause, we use the neuter relative pronoun lo que.
Why does the sentence use Se me rompió instead of just saying Rompí?
Using Se me rompió takes the direct blame away from the speaker. It translates more like "The product broke itself to me." This is often called the "accidental se" construction, and it is the most natural way in Spanish to say you broke, dropped, or lost something by accident.
Is el producto nuevo the direct object since it comes after the verb?
Actually, el producto nuevo is the subject! In this accidental construction, the thing that breaks is the subject. Because it is singular, the verb is conjugated in the singular third-person form (rompió). If multiple products had broken, you would say Se me rompieron los productos nuevos.
Why do we use es terrible instead of está terrible?
We use es (from the verb ser) because we are describing the defining characteristic of an event. When you use lo que to refer to an abstract situation and then describe that situation as good, bad, or terrible, you always use ser.

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