Learn Portuguese (Portugal): Não pude usar o produto, pelo que solicito a sua compreensão. - I could not use the product, therefore I request your understanding.

Não pude usar o produto, pelo que solicito a sua compreensão.

I could not use the product, therefore I request your understanding.

Breakdown of Não pude usar o produto, pelo que solicito a sua compreensão.

your (formal) / his / her

Questions & Answers about Não pude usar o produto, pelo que solicito a sua compreensão.

What exactly does pelo que mean in this sentence, and could I just use por isso?

pelo que is a conclusive connector meaning 'therefore' or 'for which reason'. It works very similarly to por isso or portanto, but it belongs to a slightly more formal or written register. You will frequently see it in formal emails, complaints, or official requests like this one.

Why use the simple past (pude) instead of the past continuous/imperfect (podia) here?

Using pude shows that the inability to use the product was a specific, completed event: the speaker tried to use it and failed. If they had used the imperfect tense podia, it would describe an ongoing background state, sounding more like 'I was generally unable to use the product' over an extended, undefined period.

Does the verb solicitar mean the exact same thing as pedir?

Yes, both verbs mean 'to request' or 'to ask for'. However, solicitar is a much more formal and professional word than pedir. While you would use pedir in everyday conversation, solicitar fits perfectly here since the sentence is clearly part of a formal customer service communication.

Why is there an a before sua compreensão?