Returning an online purchase

QuestionAnswer
the parcel
bungkusan
That parcel has arrived.
Bungkusan itu sudah tiba.
the tracking number
nombor penjejakan
the current progress of a delivery
status penghantaran
The tracking number shows the delivery status.
Nombor penjejakan menunjukkan status penghantaran.
the courier company
syarikat kurier
the collection point
pusat pengambilan
That collection point is near the home.
Pusat pengambilan itu dekat rumah.
the proof of purchase
bukti pembelian
I keep the proof of purchase.
Saya simpan bukti pembelian.
the electronic proof-of-payment receipt
resit digital
The digital receipt is in the email.
Resit digital ada dalam emel.
the return policy
polisi pemulangan
I read the return policy.
Saya membaca polisi pemulangan.
the sticker used to send a purchase back
label pemulangan
The return label is on the parcel.
Label pemulangan ada pada bungkusan.
the return shipping cost
kos pemulangan
The return shipping cost is too high.
Kos pemulangan terlalu tinggi.
the refund
bayaran balik
I receive the refund.
Saya mendapat bayaran balik.
the replacement item
barang gantian
The delivery status of the replacement item changes.
Status penghantaran barang gantian berubah.
Customer service sends a replacement item.
Khidmat pelanggan menghantar barang gantian.
the customer complaint
aduan pelanggan
Customer service accepts the customer complaint and proof of purchase.
Khidmat pelanggan menerima aduan pelanggan dan bukti pembelian.
the complaint form
borang aduan
I fill in the complaint form.
Saya isi borang aduan.
I fill in the complaint form for a refund.
Saya isi borang aduan untuk bayaran balik.
the delivery date
tarikh penghantaran
The delivery date is today.
Tarikh penghantaran ialah hari ini.
If the parcel is late after the delivery date, contact the courier company.
Jika bungkusan lewat selepas tarikh penghantaran, hubungi syarikat kurier.
the order confirmation
pengesahan pesanan
The order confirmation has a delivery address.
Pengesahan pesanan itu ada alamat penghantaran.
to resend
menghantar semula
The courier company resends the parcel today.
Syarikat kurier menghantar semula bungkusan hari ini.
The courier company resends the replacement item.
Syarikat kurier menghantar semula barang gantian.
to return an item
memulangkan barang
I return a damaged item.
Saya memulangkan barang rosak.
Before returning an item, keep the digital receipt and return label.
Sebelum memulangkan barang, simpan resit digital dan label pemulangan.
to request a refund
meminta bayaran balik
I request a refund.
Saya meminta bayaran balik.
I request a refund if the parcel is lost at the collection point.
Saya meminta bayaran balik jika bungkusan hilang di pusat pengambilan.
to exchange an item
menukar barang
We exchange that wrong item.
Kami menukar barang yang salah itu.
to track a parcel
menjejaki bungkusan
I track the parcel with the tracking number.
Saya menjejaki bungkusan dengan nombor penjejakan.
I track the parcel in the app.
Saya menjejaki bungkusan dalam aplikasi.
to cancel an order
membatalkan pesanan
I read the order confirmation before cancelling the order.
Saya membaca pengesahan pesanan sebelum membatalkan pesanan.
I cancel that order.
Saya membatalkan pesanan itu.
to attach a photograph
melampirkan gambar
I attach a photograph to the customer complaint.
Saya melampirkan gambar pada aduan pelanggan.
I attach a photograph of the damaged item.
Saya melampirkan gambar barang rosak.
the return period
tempoh pemulangan
The return period for exchanging an item is two weeks.
Tempoh pemulangan untuk menukar barang ialah dua minggu.
The return policy explains the return period and return shipping cost.
Polisi pemulangan menerangkan tempoh pemulangan dan kos pemulangan.
a thing; an object
benda
That thing is in the home inventory.
Benda itu ada dalam inventori rumah.
I inspect every object.
Saya memeriksa setiap benda.
forgive or excuse (command)
maafkan
Forgive me.
Maafkan saya.
Forgive me, the spare key is lost.
Maafkan saya, kunci pendua hilang.
a child; a kid
budak
That child accepts the parcel.
Budak itu menerima bungkusan.
That child sleeps in the room.
Budak itu tidur dalam bilik.
to let or leave something as it is
biarkan
Leave the parcel here.
Biarkan bungkusan di sini.
Let customer service check the proof of purchase.
Biarkan khidmat pelanggan semak bukti pembelian.
a moment; an instant
saat
Wait one moment.
Tunggu satu saat.
At this moment, the delivery status changes.
Pada saat ini, status penghantaran berubah.
a girl; a young woman
gadis
That young woman accepts the replacement item.
Gadis itu menerima barang gantian.
The courier company contacts that young woman.
Syarikat kurier menghubungi gadis itu.
together as two people
berdua
We both go to the collection point.
Kami berdua pergi ke pusat pengambilan.
They both inspect the parcel.
Mereka berdua memeriksa bungkusan.
last; final
terakhir
This is the last delivery date.
Ini tarikh penghantaran terakhir.
This is the final parcel.
Ini bungkusan terakhir.

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