| Question | Answer |
|---|---|
| the parcel | bungkusan |
| That parcel has arrived. | Bungkusan itu sudah tiba. |
| the tracking number | nombor penjejakan |
| the current progress of a delivery | status penghantaran |
| The tracking number shows the delivery status. | Nombor penjejakan menunjukkan status penghantaran. |
| the courier company | syarikat kurier |
| the collection point | pusat pengambilan |
| That collection point is near the home. | Pusat pengambilan itu dekat rumah. |
| the proof of purchase | bukti pembelian |
| I keep the proof of purchase. | Saya simpan bukti pembelian. |
| the electronic proof-of-payment receipt | resit digital |
| The digital receipt is in the email. | Resit digital ada dalam emel. |
| the return policy | polisi pemulangan |
| I read the return policy. | Saya membaca polisi pemulangan. |
| the sticker used to send a purchase back | label pemulangan |
| The return label is on the parcel. | Label pemulangan ada pada bungkusan. |
| the return shipping cost | kos pemulangan |
| The return shipping cost is too high. | Kos pemulangan terlalu tinggi. |
| the refund | bayaran balik |
| I receive the refund. | Saya mendapat bayaran balik. |
| the replacement item | barang gantian |
| The delivery status of the replacement item changes. | Status penghantaran barang gantian berubah. |
| Customer service sends a replacement item. | Khidmat pelanggan menghantar barang gantian. |
| the customer complaint | aduan pelanggan |
| Customer service accepts the customer complaint and proof of purchase. | Khidmat pelanggan menerima aduan pelanggan dan bukti pembelian. |
| the complaint form | borang aduan |
| I fill in the complaint form. | Saya isi borang aduan. |
| I fill in the complaint form for a refund. | Saya isi borang aduan untuk bayaran balik. |
| the delivery date | tarikh penghantaran |
| The delivery date is today. | Tarikh penghantaran ialah hari ini. |
| If the parcel is late after the delivery date, contact the courier company. | Jika bungkusan lewat selepas tarikh penghantaran, hubungi syarikat kurier. |
| the order confirmation | pengesahan pesanan |
| The order confirmation has a delivery address. | Pengesahan pesanan itu ada alamat penghantaran. |
| to resend | menghantar semula |
| The courier company resends the parcel today. | Syarikat kurier menghantar semula bungkusan hari ini. |
| The courier company resends the replacement item. | Syarikat kurier menghantar semula barang gantian. |
| to return an item | memulangkan barang |
| I return a damaged item. | Saya memulangkan barang rosak. |
| Before returning an item, keep the digital receipt and return label. | Sebelum memulangkan barang, simpan resit digital dan label pemulangan. |
| to request a refund | meminta bayaran balik |
| I request a refund. | Saya meminta bayaran balik. |
| I request a refund if the parcel is lost at the collection point. | Saya meminta bayaran balik jika bungkusan hilang di pusat pengambilan. |
| to exchange an item | menukar barang |
| We exchange that wrong item. | Kami menukar barang yang salah itu. |
| to track a parcel | menjejaki bungkusan |
| I track the parcel with the tracking number. | Saya menjejaki bungkusan dengan nombor penjejakan. |
| I track the parcel in the app. | Saya menjejaki bungkusan dalam aplikasi. |
| to cancel an order | membatalkan pesanan |
| I read the order confirmation before cancelling the order. | Saya membaca pengesahan pesanan sebelum membatalkan pesanan. |
| I cancel that order. | Saya membatalkan pesanan itu. |
| to attach a photograph | melampirkan gambar |
| I attach a photograph to the customer complaint. | Saya melampirkan gambar pada aduan pelanggan. |
| I attach a photograph of the damaged item. | Saya melampirkan gambar barang rosak. |
| the return period | tempoh pemulangan |
| The return period for exchanging an item is two weeks. | Tempoh pemulangan untuk menukar barang ialah dua minggu. |
| The return policy explains the return period and return shipping cost. | Polisi pemulangan menerangkan tempoh pemulangan dan kos pemulangan. |
| a thing; an object | benda |
| That thing is in the home inventory. | Benda itu ada dalam inventori rumah. |
| I inspect every object. | Saya memeriksa setiap benda. |
| forgive or excuse (command) | maafkan |
| Forgive me. | Maafkan saya. |
| Forgive me, the spare key is lost. | Maafkan saya, kunci pendua hilang. |
| a child; a kid | budak |
| That child accepts the parcel. | Budak itu menerima bungkusan. |
| That child sleeps in the room. | Budak itu tidur dalam bilik. |
| to let or leave something as it is | biarkan |
| Leave the parcel here. | Biarkan bungkusan di sini. |
| Let customer service check the proof of purchase. | Biarkan khidmat pelanggan semak bukti pembelian. |
| a moment; an instant | saat |
| Wait one moment. | Tunggu satu saat. |
| At this moment, the delivery status changes. | Pada saat ini, status penghantaran berubah. |
| a girl; a young woman | gadis |
| That young woman accepts the replacement item. | Gadis itu menerima barang gantian. |
| The courier company contacts that young woman. | Syarikat kurier menghubungi gadis itu. |
| together as two people | berdua |
| We both go to the collection point. | Kami berdua pergi ke pusat pengambilan. |
| They both inspect the parcel. | Mereka berdua memeriksa bungkusan. |
| last; final | terakhir |
| This is the last delivery date. | Ini tarikh penghantaran terakhir. |
| This is the final parcel. | Ini bungkusan terakhir. |
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