| Question | Answer |
|---|---|
the parcel | bungkusan |
That parcel has arrived. | Bungkusan itu sudah tiba. |
the tracking number | nombor penjejakan |
the delivery status | status penghantaran |
The tracking number shows the delivery status. | Nombor penjejakan menunjukkan status penghantaran. |
the courier company | syarikat kurier |
the collection point | pusat pengambilan |
That collection point is near the home. | Pusat pengambilan itu dekat rumah. |
the proof of purchase | bukti pembelian |
I keep the proof of purchase. | Saya simpan bukti pembelian. |
the electronic proof-of-payment receipt | resit digital |
The digital receipt is in the email. | Resit digital ada dalam emel. |
the return policy | polisi pemulangan |
I read the return policy. | Saya membaca polisi pemulangan. |
the return label | label pemulangan |
The return label is on the parcel. | Label pemulangan ada pada bungkusan. |
the return shipping cost | kos pemulangan |
The return shipping cost is too high. | Kos pemulangan terlalu tinggi. |
the refund | bayaran balik |
I receive the refund. | Saya mendapat bayaran balik. |
the replacement item | barang gantian |
The delivery status of the replacement item changes. | Status penghantaran barang gantian berubah. |
Customer service sends a replacement item. | Khidmat pelanggan menghantar barang gantian. |
the customer complaint | aduan pelanggan |
Customer service accepts the customer complaint and proof of purchase. | Khidmat pelanggan menerima aduan pelanggan dan bukti pembelian. |
the complaint form | borang aduan |
I fill in the complaint form. | Saya isi borang aduan. |
I fill in the complaint form for a refund. | Saya isi borang aduan untuk bayaran balik. |
the delivery date | tarikh penghantaran |
The delivery date is today. | Tarikh penghantaran ialah hari ini. |
If the parcel is late after the delivery date, contact the courier company. | Jika bungkusan lewat selepas tarikh penghantaran, hubungi syarikat kurier. |
the order confirmation | pengesahan pesanan |
The order confirmation has a delivery address. | Pengesahan pesanan itu ada alamat penghantaran. |
to resend | menghantar semula |
The courier company resends the parcel today. | Syarikat kurier menghantar semula bungkusan hari ini. |
The courier company resends the replacement item. | Syarikat kurier menghantar semula barang gantian. |
to return an item | memulangkan barang |
I return a damaged item. | Saya memulangkan barang rosak. |
Before returning an item, keep the digital receipt and return label. | Sebelum memulangkan barang, simpan resit digital dan label pemulangan. |
to request a refund | meminta bayaran balik |
I request a refund. | Saya meminta bayaran balik. |
I request a refund if the parcel is lost at the collection point. | Saya meminta bayaran balik jika bungkusan hilang di pusat pengambilan. |
to exchange an item | menukar barang |
We exchange that wrong item. | Kami menukar barang yang salah itu. |
to track a parcel | menjejaki bungkusan |
I track the parcel with the tracking number. | Saya menjejaki bungkusan dengan nombor penjejakan. |
I track the parcel in the app. | Saya menjejaki bungkusan dalam aplikasi. |
to cancel an order | membatalkan pesanan |
I read the order confirmation before cancelling the order. | Saya membaca pengesahan pesanan sebelum membatalkan pesanan. |
I cancel that order. | Saya membatalkan pesanan itu. |
to attach a photograph | melampirkan gambar |
I attach a photograph to the customer complaint. | Saya melampirkan gambar pada aduan pelanggan. |
I attach a photograph of the damaged item. | Saya melampirkan gambar barang rosak. |
the return period | tempoh pemulangan |
The return period for exchanging an item is two weeks. | Tempoh pemulangan untuk menukar barang ialah dua minggu. |
The return policy explains the return period and return shipping cost. | Polisi pemulangan menerangkan tempoh pemulangan dan kos pemulangan. |
a thing; an object | benda |
That thing is in the home inventory. | Benda itu ada dalam inventori rumah. |
I inspect every object. | Saya memeriksa setiap benda. |
forgive or excuse (command) | maafkan |
Forgive me. | Maafkan saya. |
Forgive me, the spare key is lost. | Maafkan saya, kunci pendua hilang. |
a child; a kid | budak |
That child accepts the parcel. | Budak itu menerima bungkusan. |
That child sleeps in the room. | Budak itu tidur dalam bilik. |
to let or leave something as it is | biarkan |
Leave the parcel here. | Biarkan bungkusan di sini. |
Let customer service check the proof of purchase. | Biarkan khidmat pelanggan semak bukti pembelian. |
a moment; an instant | saat |
Wait one moment. | Tunggu satu saat. |
At this moment, the delivery status changes. | Pada saat ini, status penghantaran berubah. |
a girl; a young woman | gadis |
That young woman accepts the replacement item. | Gadis itu menerima barang gantian. |
The courier company contacts that young woman. | Syarikat kurier menghubungi gadis itu. |
together as two people | berdua |
We both go to the collection point. | Kami berdua pergi ke pusat pengambilan. |
They both inspect the parcel. | Mereka berdua memeriksa bungkusan. |
last; final | terakhir |
This is the last delivery date. | Ini tarikh penghantaran terakhir. |
This is the final parcel. | Ini bungkusan terakhir. |
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