Khidmat pelanggan menerima aduan pelanggan dan bukti pembelian.

Because it belongs to two different noun phrases:

• khidmat pelanggan = customer service
• aduan pelanggan = customer complaint / complaint from a customer

Malay often repeats a word where English might also repeat it if you expand the full phrases. You generally cannot drop the second pelanggan, because aduan by itself just means complaint, not specifically customer complaint.

Yes, if you break it down word by word:

• khidmat = service
• pelanggan = customer

But in Malay, noun modifiers often come after the main noun. So khidmat pelanggan naturally means customer service.

This is not strange in Malay word order. English often puts the modifying noun first, while Malay often puts it second.

Malay usually does not use articles the way English does. So a phrase like aduan pelanggan could mean:

• a customer complaint
• the customer complaint
• customer complaints

The exact meaning depends on context.

That is very normal in Malay. You do not need to add a separate word for the or a in most cases.

Terima is the base/root idea, while menerima is the standard active verb form meaning to receive or to accept.

A useful way to think of it:

• terima = root
• menerima = receive/accepts

The prefix meN- is very common in Malay for forming active verbs, especially in more standard or formal writing.

So in this sentence, menerima is the correct full verb form.

Because Malay usually follows a basic Subject–Verb–Object order, just like English in many simple sentences:

• Khidmat pelanggan = subject
• menerima = verb
• aduan pelanggan dan bukti pembelian = object(s)

So the sentence structure is:

Customer service + accepts/receives + customer complaints and proof of purchase

This is another noun phrase where the second noun modifies the first:

• bukti = proof
• pembelian = purchase / buying

So bukti pembelian literally means proof of purchase.

Malay often expresses of relationships just by placing two nouns together. There is no separate word like English of here.

Also, pembelian comes from the root beli (buy) and is a noun meaning purchase or buying.

It can be either, depending on context.

Malay nouns usually do not change form to show singular vs. plural. So:

• aduan pelanggan could mean a customer complaint
• or customer complaints

The same applies to other nouns in the sentence. Context tells you whether the meaning is singular or plural.

If Malay wants to make plurality clearer, it can use:

• reduplication: aduan-aduan
• a quantity word: beberapa aduan = several complaints

Dan means and, and here it connects two objects of the verb menerima:

• aduan pelanggan
• bukti pembelian

So menerima applies to both:

• receives/accepts customer complaints
• and receives/accepts proof of purchase

It can mean either, depending on context.

In this sentence, both are possible in English:

• Customer service receives customer complaints and proof of purchase
• Customer service accepts customer complaints and proof of purchase

If the context is about a returns process or filing a complaint, accepts may sound more natural. If the context is simply about what customer service gets from customers, receives also works.

Malay menerima often covers both ideas.

It sounds neutral to formal, especially because of words like:

• khidmat = a fairly standard/formal word for service
• menerima = full standard verb form

In everyday speech, some speakers might use alternatives such as borrowed or more conversational wording, but this sentence is perfectly normal standard Malay, especially in written instructions, notices, or customer-service contexts.