Vorrei sapere se il reso si può fare anche senza la scatola originale.

Vorrei means I would like, while voglio means I want.

In Italian, vorrei is much more polite and natural in customer-service situations, requests, and formal questions. So:

• Vorrei sapere... = I would like to know...
• Voglio sapere... = I want to know...

The second version can sound too direct or demanding in many contexts.

After vorrei, Italian often uses an infinitive verb to say what someone would like to do.

So:

• Vorrei sapere = I would like to know
• Vorrei comprare = I would like to buy
• Vorrei chiedere = I would like to ask

This is a very common structure:

• vorrei + infinitive

Here se means if or whether.

So:

• Vorrei sapere se... = I would like to know if / whether...

This is used when introducing an indirect yes/no question.

Examples:

• Vorrei sapere se è possibile. = I’d like to know if it’s possible.
• Non so se viene. = I don’t know if he/she is coming.

Il reso means the return in the shopping/customer-service sense, as in returning a product.

It comes from the verb rendere (to return, to give back), but in modern retail language reso is commonly used as a noun.

For example:

• fare un reso = to make a return
• accettare il reso = to accept the return

This is especially common in online shopping, stores, and return policies.

Because the speaker is asking in a more general, less personal way.

• Posso fare il reso? = Can I make the return?
• Il reso si può fare...? = Can the return be done...? / Is it possible to make a return...?

The version with si può fare sounds more impersonal and often more natural in formal or service-related questions. It focuses on whether the action is generally allowed, rather than on the speaker personally.

Here si is an impersonal/passive-style si.

Si può fare literally looks like one can do it, but in natural English it often becomes:

• it can be done
• it is possible to do
• you can do it (general you)

So:

• Il reso si può fare = The return can be done / It’s possible to make the return

This kind of si is very common in Italian for general statements:

• Qui si mangia bene. = People eat well here / The food is good here
• Non si può fumare. = You can’t smoke / Smoking is not allowed

Without si, può fare would usually need a clear subject:

• Lui può fare... = He can do...
• Lei può fare... = She can do...

But here the sentence is not about a specific person doing the action. It means something like:

• can be done
• is possible
• is allowed

That is why si is needed.

Both are possible, but the emphasis changes slightly.

• Il reso si può fare... puts the return first, making it the topic.
• Si può fare il reso...? starts more directly with the possibility.

The version in your sentence sounds very natural because the speaker is specifically asking about the return and then adding the condition:

• Il reso si può fare anche senza la scatola originale?

So the order helps organize the information clearly.

Anche means also, too, or in this context even.

Here it adds the idea of an extra condition:

• anche senza la scatola originale = also/even without the original box

So the speaker is asking whether the return is possible in that case too.

Because the sentence refers to a specific box: the original box of the product.

So Italian uses the definite article:

• senza la scatola originale = without the original box

If you dropped the article, it would sound less natural here. The article helps identify the exact box being discussed.

Originale is an adjective that has the same form for both masculine and feminine singular nouns.

So:

• la scatola originale = feminine singular
• il pacco originale = masculine singular

In the plural it becomes:

• le scatole originali
• i pacchi originali

Since scatola is feminine singular, originale is correct.

Yes, especially in modern retail and e-commerce language.

It is very common to hear:

• fare un reso = to make a return
• chiedere un reso = to request a return

A more traditional or formal alternative might use restituire:

• Posso restituire l’articolo senza la scatola originale? = Can I return the item without the original box?

But fare il reso is very natural in shopping contexts.

It sounds polite and appropriate, especially for speaking to customer service or store staff.

Why it sounds polite:

• Vorrei softens the request
• sapere se makes it an indirect question
• the impersonal si può fare sounds less blunt

So the sentence is more polished than a shorter, more direct version like:

• Posso fare il reso senza la scatola originale?

That shorter sentence is still fine, but your original sentence is slightly more careful and courteous.

Sometimes yes, but anche is the safest and most neutral choice here.

• anche senza la scatola originale = very standard
• pure senza la scatola originale = possible in some contexts, but can sound more informal or regional depending on use

For a learner, anche is the best choice in this sentence.

Yes, that is a fairly literal breakdown of the Italian structure.

Word by word, roughly:

• Vorrei sapere = I would like to know
• se = if / whether
• il reso = the return
• si può fare = can be done / is possible
• anche = also / even
• senza la scatola originale = without the original box

But in more natural English, you would usually say something like:

• I’d like to know if a return is possible even without the original box.
• I’d like to know whether I can return it without the original box.

So the literal structure is useful for learning, but English will often express it more smoothly in a different way.