Το αίτημά μου για καινούρια κάρτα εκκρεμεί ακόμα, αλλά είπαν ότι η έγκριση θα έρθει σύντομα.

In Greek, possessive words like μου usually come after the noun:

• το αίτημά μου = my request
• literally: the request my

That is the normal pattern in Modern Greek.

Also, the form αίτημά has an extra written accent because μου is an enclitic word. In combinations like this, Greek often adds a second accent to make the pronunciation clearer:

• base form: το αίτημα
• with μου: το αίτημά μου

So this is both normal word order and normal accentuation.

Because the phrase means for a new card, not for the new card.

After για, Greek often uses a noun without an article when the meaning is indefinite:

• για καινούρια κάρτα = for a new card

You could also say:

• για μια καινούρια κάρτα

That makes the indefiniteness more explicit, closer to English for a new card with a. Both are possible, but the version in your sentence is very natural.

It is in the accusative case, because για normally takes the accusative.

So grammatically this is:

• για
  • accusative

In this phrase, though, κάρτα looks the same in nominative and accusative singular, so you do not see a visible change:

• nominative: η καινούρια κάρτα
• accusative: την καινούρια κάρτα

After για, the article is omitted here, but the noun phrase is still functioning as accusative.

εκκρεμεί means is pending, is still unresolved, or has not been dealt with yet.

It comes from the verb εκκρεμώ and is common in formal or administrative language. It is especially common for things like:

• applications
• requests
• approvals
• legal matters
• paperwork

So Το αίτημά μου ... εκκρεμεί ακόμα sounds like the kind of thing you would say about bureaucracy, customer service, banking, or official procedures.

Here ακόμα means still:

• εκκρεμεί ακόμα = is still pending

Depending on context, ακόμα can also mean other things, such as even, but not here.

You may also see the spelling ακόμη. It means the same thing in this kind of sentence.

Because Greek often leaves out subject pronouns when they are not needed. The verb ending already shows the person and number.

• είπαν = they said

Greek can use the 3rd person plural this way when the speaker does not name exactly who they are:

• the bank staff
• customer support
• the office
• some people in charge

This is very similar to English they said.

The plural here gives an unspecified they meaning.

Greek often uses 3rd person plural when the speaker means something like:

• they said
• they told me
• they informed me

without identifying the exact person.

If you wanted to make it more personal, you could say:

• μου είπαν = they told me

But even without μου, είπαν is perfectly natural if the context already makes it clear that some relevant people said it.

ότι introduces a subordinate clause, like English that:

• είπαν ότι... = they said that...

So the sentence after ότι is the content of what was said:

• η έγκριση θα έρθει σύντομα

In everyday Greek, πως can often be used in the same way after verbs like say, think, know, etc.

Yes, in this sentence it usually can.

• είπαν ότι η έγκριση θα έρθει σύντομα
• είπαν πως η έγκριση θα έρθει σύντομα

Both are natural.

A useful warning: do not confuse ότι with ό,τι.

• ότι = that
• ό,τι = whatever / anything that

The comma-like mark in ό,τι matters.

Because Greek uses the definite article more often than English does.

Here η έγκριση means the approval, referring to the specific approval for this request/card.

So even if English might sometimes say just approval, Greek naturally says:

• η έγκριση

It is also the subject of the clause:

• η έγκριση θα έρθει σύντομα
• the approval will come soon

Yes, this is a very important Greek pattern.

θα έρθει means will come.

The word έρθει here is not past tense. It is the perfective non-past form of έρχομαι. After θα, Greek uses this kind of form to make the simple future.

So:

• έρχεται = comes / is coming
• θα έρθει = will come
• ήρθε = came

This often confuses learners because έρθει does not look like a present-tense form, but after θα it is exactly what Greek needs.

Because θα έρθει expresses a single expected event:

• the approval will arrive
• it will come at some point soon

That fits this context.

θα έρχεται would suggest something more like an ongoing, repeated, or habitual sense, which does not match well here. Approval is normally a one-time event, so θα έρθει is the natural choice.

Because adverb placement in Greek is fairly flexible, and putting σύντομα at the end is very natural.

• η έγκριση θα έρθει σύντομα

This gives a smooth, neutral sentence.

You could move it for emphasis, for example:

• σύντομα θα έρθει η έγκριση
• η έγκριση σύντομα θα έρθει

But the original version sounds the most normal and straightforward.

No. Greek also commonly uses νέα.

So you could hear:

• καινούρια κάρτα
• νέα κάρτα

Both can mean new card.

A few notes:

• καινούρια often gives a slightly stronger sense of new / brand-new / replacement new
• νέα is also very common and can be a bit more neutral

Also, you may see both καινούρια and καινούργια. They are just variant forms, and both are widely used.