Question 1

Why is es in the indicative here, rather than the subjunctive?

Accepted Answer

The verb decir only triggers the subjunctive when it is used to give an order or make a request (telling someone to do something). Because dice que is just reporting a piece of information here, it is followed by the indicative es.

Question 2

Could I use el reembolso instead of la devolución del dinero?

Accepted Answer

Yes, el reembolso is a great alternative that means the exact same thing. La devolución comes from the verb devolver (to return an item or money). Adding del dinero simply clarifies that the customer is getting their cash back, not just exchanging a product.

Question 3

Is factura the normal word for a shopping receipt in Spain?

Accepted Answer

A standard everyday shop receipt is usually called un tique (or ticket) in Spain. Una factura is specifically an itemised invoice that includes tax details and the buyer's information. However, for significant purchases, warranties, or official returns, stores will specifically ask for the factura.

Question 4

What is the difference between una vendedora and una dependienta?

Accepted Answer

Both can translate to shop assistant. Una dependienta specifically works behind the counter in a retail shop, whereas una vendedora is a broader term for any seller or salesperson, including those who might sell services or business-to-business. In a standard shop context, both are perfectly understood.

La vendedora dice que la devolución del dinero es imposible sin la factura.

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