La tienda va a reembolsar el importe.

Va a reembolsar is the ir a + infinitive structure, which is very common in everyday Spanish to talk about a future action.

So:

• La tienda va a reembolsar el importe = The shop is going to refund the amount
• La tienda reembolsará el importe = The shop will refund the amount

Both are correct. In everyday speech, va a + infinitive often sounds more natural and conversational. The simple future can sound a bit more formal, more written, or sometimes more definite.

Reembolsar means to reimburse or to refund.

It is a fairly formal or business-like verb, often used in customer service, shops, banking, tickets, and official situations.

Examples:

• La empresa va a reembolsar el dinero.
  The company is going to refund the money.
• Nos reembolsaron el coste del billete.
  They reimbursed us for the cost of the ticket.

In more everyday speech, people may also say devolver el dinero.

El importe means the amount, usually the amount of money.

In this sentence, it refers to the sum that was paid and will now be refunded.

It is more formal and specific than dinero.

Compare:

• el importe = the amount, the sum
• el dinero = the money

So:

• reembolsar el importe sounds like customer-service or official language
• devolver el dinero sounds more everyday and direct

Spanish often uses a business or institution as the subject, just as English does.

So La tienda va a reembolsar el importe works like:

• The shop is going to refund the amount
• The company will contact you
• The bank has charged a fee

Even though a person working there actually performs the action, Spanish commonly uses the organisation as the subject.

It is a very common future structure in Spanish.

The pattern is:

ir (conjugated) + a + infinitive

Here:

• va = it goes / is going from ir
• a = fixed preposition in this structure
• reembolsar = infinitive, to refund

So:

• voy a hablar = I am going to speak
• vamos a salir = we are going to leave
• la tienda va a reembolsar = the shop is going to refund

This structure is one of the most useful ways to talk about the near future or a planned future action.

Because ir a + infinitive is a fixed grammatical structure.

So you do not translate word by word as goes to refund in a literal sense. Instead, you learn the whole pattern:

• voy a
• vas a
• va a
• vamos a
• vais a
• van a

followed by an infinitive.

Examples:

• Voy a llamar. = I’m going to call.
• Van a llegar tarde. = They’re going to arrive late.

That a is required in this construction.

Spanish usually uses articles more often than English.

Here, el importe means the amount, referring to a specific amount already known from the context, such as the money paid for an item.

Without the article, importe would usually not sound natural here.

So Spanish says:

• reembolsar el importe
• devolver el dinero
• pagar el precio

where English might sometimes be less explicit depending on context.

Yes, absolutely.

That is a very natural alternative, and in everyday conversation it may sound more common than reembolsar el importe.

Compare:

• La tienda va a reembolsar el importe.
  More formal, business-like, customer-service style.
• La tienda va a devolver el dinero.
  More everyday and direct.

Both are correct. The difference is mostly tone and register, not basic meaning.

Yes. Reembolsar is a regular -ar verb.

Some present tense forms are:

• reembolso = I refund
• reembolsas = you refund
• reembolsa = he/she/it refunds
• reembolsamos = we refund
• reembolsáis = you all refund
• reembolsan = they refund

In your sentence, it appears in the infinitive because it comes after va a:

• va a reembolsar

A natural pronunciation would be roughly:

la TYEN-da ba a re-em-bol-SAR el im-POR-te

A few useful notes:

• tienda has stress on tien
• reembolsar has stress on the last syllable: -sar
• importe has stress on por
• In much of Spain, z and soft c are pronounced with the th sound of think, but there is no z or soft c in this sentence
• The v in va is pronounced much like Spanish b

In fast speech, va a may sound very close together.

Yes, if the context already makes it clear who is doing the refund.

For example, someone might simply say:

• Va a reembolsar el importe.

In Spanish, subjects are often omitted when they are understood from the context. But here La tienda is included to make the subject explicit.

Including it can make the sentence clearer, especially in customer-service or written contexts.