ELONIO
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مدیر پشتیبانی می‌داند که شما حساب خود را ارتقا می‌دهید.

مدیر پشتیبانی می‌داند که شما حساب خود را ارتقا می‌دهید.modir-e poshtibâni midânad ke shomâ hesâb-e khod râ erteghâ midahid.
The support manager knows that you are upgrading your account.
From Lesson 192:Reported yes/no questions (ke âyâ)·Farsi

Questions & Answers about مدیر پشتیبانی می‌داند که شما حساب خود را ارتقا می‌دهید.

The current lesson is about reported questions using the subjunctive. Why is the second verb here (ارتقا می‌دهید) in the indicative mood instead?
Because the main verb is می‌داند (he or she knows). Unlike asking a question (پرسیدن), expressing doubt, or stating a wish, knowing expresses a certainty or a fact. In Farsi, statements of fact following که take the indicative mood, just like in English.
Why does the sentence use خود for your instead of a pronoun like شما or the suffix تان?
خود acts as a reflexive pronoun meaning self or own. While you could absolutely say حساب شما or حسابتان, using حساب خود emphasizes that it is your own account. It is very common and sounds natural in slightly formal or written Farsi.
Why does the direct object marker را come after خود rather than right after حساب?
The word را must always be placed at the very end of the entire noun phrase it is marking. Here, the specific direct object is the whole phrase حساب خود (your own account), so را must follow the modifier rather than interrupting the phrase.
What are the parts of the compound verb ارتقا می‌دهید?
This compound verb is made of the noun ارتقا meaning upgrade or promotion, and the present stem of دادن meaning to give. Literally, you are saying that you give an upgrade.

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