Me dicen que procesan el reembolso hoy.

Questions & Answers about Me dicen que procesan el reembolso hoy.

Why is there no ellos before dicen or procesan?
This sentence uses the impersonal third-person plural. When the subject is unknown, unimportant, or refers to a general group (like a company's staff), Spanish drops the subject pronoun and just uses the plural verb form. It works exactly like the general 'they' in English.
Why does it use the simple present tense procesan when the English translation says 'are processing'?
In Spanish, the simple present tense is frequently used for actions happening right now or scheduled for the near future. While you could say están procesando, using the simple present procesan is very natural and common for a planned action happening hoy (today).
Could I use the past tense dijeron instead of dicen here, since they already told me?
Yes, you could say Me dijeron (They told me) to show the conversation is over. However, Spanish often uses the present tense Me dicen to pass on news or information you just received, treating it as currently active and relevant information.
Why does the pronoun me go before the verb instead of after it?
Me is an indirect object pronoun showing who receives the action. A core rule in Spanish is that these pronouns must be placed immediately before a conjugated verb like dicen. You only attach them to the end of infinitives, gerunds (words ending in -ndo), or affirmative commands.

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