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Ellos hicieron la reserva en la agencia.

Ellos hicieron la reserva en la agencia.
They made the reservation at the agency.
From Lesson 103:The preterite of tener, estar, and hacer·Spanish (Latin America)

Questions & Answers about Ellos hicieron la reserva en la agencia.

Why is it hicieron and not "hacieron"?
Hicieron is the preterite (past tense) of hacer (to do/make) for ellos (they). Hacer is highly irregular in the preterite. Instead of using its normal stem based on the infinitive, it changes to an "i" stem: hic-. Then you add the irregular ending -ieron to get hicieron.
I've heard la reservación before. Can I use that instead of la reserva?
Yes! Both la reserva and la reservación mean the reservation. La reservación is actually very common in Latin America, while la reserva is understood everywhere. You can use whichever you prefer in this sentence.
The English translation says "at the agency." Why do we use en instead of a?
In Spanish, en is used for locations to mean "in," "on," or "at" when an action happens in that place. The preposition a is mostly used to show movement toward a destination (like going to the agency). Since they completed the action of making the reservation while they were physically at the agency, en is the right choice.
Does hacer always translate to "to make" when talking about reservations?
Yes, just like in English, you "make" a reservation in Spanish using the phrase hacer una reserva. Because the verb hacer means both "to do" and "to make," it perfectly handles the idea of "making" a reservation here.

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