Breakdown of Questo ritardo frustrante ha reso il cliente davvero intrattabile.
questo
this (masculine)
avere
to have
il ritardo
the delay
davvero
really, truly
il cliente
the customer
rendere
to make (someone/something) + adjective, to render
frustrante
frustrating
intrattabile
cranky
Questions & Answers about Questo ritardo frustrante ha reso il cliente davvero intrattabile.
Why is 'made' translated as ha reso here instead of ha fatto?
In English, we use 'make' for both forcing an action (make someone do something) and causing a change of state (make someone angry). In Italian, these are distinct. To force an action, you use fare. To express a change of state, making someone or something become a certain way (followed by an adjective), you use rendere. Because the delay caused the customer to become intractable, we need rendere here.
Is the sentence structure always rendere + object + adjective?
Usually, yes. The standard structure is rendere + [direct object] + [adjective]. In this sentence, we have ha reso (made) + il cliente (the customer) + davvero intrattabile (truly impossible to deal with). You might occasionally see the adjective placed before the object if the object is a very long descriptive phrase, but the order you see here is the most common.
If the customer was female (la cliente), would the past participle reso need to change to resa?
No, it wouldn't have to. Because ha reso is a passato prossimo formed with the auxiliary verb avere, the past participle does not need to agree with a direct object that follows it. You can simply say ha reso la cliente. However, if you replaced the customer with a direct object pronoun placed before the verb (such as l'ha resa for 'made her'), then the participle agreement becomes mandatory.
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