| Question | Answer |
|---|---|
an order placed with a shop | porudžbina |
delivery | dostava |
The delivery is late today. | Dostava danas kasni. |
the courier | kurir |
a shipment; consignment | pošiljka |
the tracking number | broj za praćenje |
The tracking number is in the message. | Broj za praćenje je u poruci. |
the order confirmation | potvrda porudžbine |
The order confirmation and tracking number are in the message. | Potvrda porudžbine i broj za praćenje su u poruci. |
a delay | kašnjenje |
The delay is a big problem. | Kašnjenje je veliki problem. |
packaging | ambalaža |
a customer complaint or claim | reklamacija |
I am sending a complaint to the seller. | Šaljem reklamaciju prodavcu. |
a refund | povraćaj novca |
I am requesting a refund. | Tražim povraćaj novca. |
a replacement or exchange | zamena |
The replacement arrives tomorrow. | Zamena stiže sutra. |
The seller confirmed the replacement. | Prodavac je potvrdio zamenu. |
Because of the complaint, the seller is sending a replacement. | Zbog reklamacije prodavac šalje zamenu. |
the recipient | primalac |
the delivery address | adresa za dostavu |
The recipient is checking the order confirmation and delivery address. | Primalac proverava potvrdu porudžbine i adresu za dostavu. |
damaged | oštećen |
The shipment is damaged. | Pošiljka je oštećena. |
The complaint is about the damaged packaging. | Reklamacija je zbog oštećene ambalaže. |
wrong or incorrect | pogrešan |
The wrong order arrived. | Stigla je pogrešna porudžbina. |
The delivery address is wrong. | Adresa za dostavu je pogrešna. |
to order goods | naručiti |
I will order a new book tomorrow. | Naručiću novu knjigu sutra. |
I ordered a book. | Naručila sam knjigu. |
to deliver | isporučiti |
The seller will deliver the replacement. | Prodavac će isporučiti zamenu. |
Because of the wrong delivery address, the courier did not deliver the shipment. | Zbog pogrešne adrese za dostavu kurir nije isporučio pošiljku. |
to track or follow | pratiti |
I am tracking the shipment on my phone. | Pratim pošiljku na telefonu. |
to collect or take over | preuzeti |
The recipient will collect the shipment from the courier. | Primalac će preuzeti pošiljku od kurira. |
I will collect the shipment today. | Preuzeću pošiljku danas. |
to unpack | raspakovati |
I unpacked the shipment; the packaging is damaged. | Raspakovala sam pošiljku; ambalaža je oštećena. |
I unpacked the order. | Raspakovala sam porudžbinu. |
to replace or exchange | zameniti |
I want to replace the damaged thing. | Želim da zamenim oštećenu stvar. |
Because of the damaged packaging, I want to replace the order. | Zbog oštećene ambalaže želim da zamenim porudžbinu. |
to notify | obavestiti |
The courier will notify the recipient. | Kurir će obavestiti primaoca. |
to expect | očekivati |
I expect a refund. | Očekujem povraćaj novca. |
Because of the delay, I expect a refund. | Zbog kašnjenja očekujem povraćaj novca. |
in case | u slučaju da |
In case the delivery is late, track the shipment and notify the seller. | U slučaju da dostava kasni, pratite pošiljku i obavestite prodavca. |
In case the shipment is damaged, send a complaint. | U slučaju da je pošiljka oštećena, pošaljite reklamaciju. |
Call the courier in case the delivery address is wrong. | Pozovite kurira u slučaju da je adresa za dostavu pogrešna. |
I expect a refund in case the replacement does not arrive. | Očekujem povraćaj novca u slučaju da zamena ne stigne. |
otherwise; generally | inače |
Generally, I buy books. | Inače kupujem knjige. |
Other than that, the delivery is good. | Inače je dostava dobra. |
which way | kuda |
Which way is the courier going? | Kuda ide kurir? |
I do not know which way the shipment is going. | Ne znam kuda ide pošiljka. |
to become | postati |
The delivery has become a problem. | Dostava je postala problem. |
The courier became tired. | Kurir je postao umoran. |
whole; entire | ceo |
I waited the whole day. | Čekala sam ceo dan. |
The courier works the whole day. | Kurir radi ceo dan. |
an opportunity | prilika |
I have an opportunity to track the shipment. | Imam priliku da pratim pošiljku. |
This is a good opportunity to order a book. | Ovo je dobra prilika da naručim knjigu. |
to hurry | požuriti |
The courier must hurry. | Kurir mora da požuri. |
Hurry and notify the recipient. | Požurite i obavestite primaoca. |
impossible | nemoguć |
Delivery is impossible today. | Dostava je danas nemoguća. |
A refund is impossible without a complaint. | Povraćaj novca je nemoguć bez reklamacije. |
outside | napolju |
The courier is waiting outside. | Kurir čeka napolju. |
The shipment is outside beside the door. | Pošiljka je napolju pored vrata. |
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