Following up on a delayed online order

QuestionAnswer
an order placed with a shop
porudžbina
delivery
dostava
The delivery is late today.
Dostava danas kasni.
the courier
kurir
a shipment; consignment
pošiljka
the tracking number
broj za praćenje
The tracking number is in the message.
Broj za praćenje je u poruci.
the order confirmation
potvrda porudžbine
The order confirmation and tracking number are in the message.
Potvrda porudžbine i broj za praćenje su u poruci.
a delay
kašnjenje
The delay is a big problem.
Kašnjenje je veliki problem.
packaging
ambalaža
a customer complaint or claim
reklamacija
I am sending a complaint to the seller.
Šaljem reklamaciju prodavcu.
a refund
povraćaj novca
I am requesting a refund.
Tražim povraćaj novca.
a replacement or exchange
zamena
The replacement arrives tomorrow.
Zamena stiže sutra.
The seller confirmed the replacement.
Prodavac je potvrdio zamenu.
Because of the complaint, the seller is sending a replacement.
Zbog reklamacije prodavac šalje zamenu.
the recipient
primalac
the delivery address
adresa za dostavu
The recipient is checking the order confirmation and delivery address.
Primalac proverava potvrdu porudžbine i adresu za dostavu.
damaged
oštećen
The shipment is damaged.
Pošiljka je oštećena.
The complaint is about the damaged packaging.
Reklamacija je zbog oštećene ambalaže.
wrong or incorrect
pogrešan
The wrong order arrived.
Stigla je pogrešna porudžbina.
The delivery address is wrong.
Adresa za dostavu je pogrešna.
to order goods
naručiti
I will order a new book tomorrow.
Naručiću novu knjigu sutra.
I ordered a book.
Naručila sam knjigu.
to deliver
isporučiti
The seller will deliver the replacement.
Prodavac će isporučiti zamenu.
Because of the wrong delivery address, the courier did not deliver the shipment.
Zbog pogrešne adrese za dostavu kurir nije isporučio pošiljku.
to track or follow
pratiti
I am tracking the shipment on my phone.
Pratim pošiljku na telefonu.
to collect or take over
preuzeti
The recipient will collect the shipment from the courier.
Primalac će preuzeti pošiljku od kurira.
I will collect the shipment today.
Preuzeću pošiljku danas.
to unpack
raspakovati
I unpacked the shipment; the packaging is damaged.
Raspakovala sam pošiljku; ambalaža je oštećena.
I unpacked the order.
Raspakovala sam porudžbinu.
to replace or exchange
zameniti
I want to replace the damaged thing.
Želim da zamenim oštećenu stvar.
Because of the damaged packaging, I want to replace the order.
Zbog oštećene ambalaže želim da zamenim porudžbinu.
to notify
obavestiti
The courier will notify the recipient.
Kurir će obavestiti primaoca.
to expect
očekivati
I expect a refund.
Očekujem povraćaj novca.
Because of the delay, I expect a refund.
Zbog kašnjenja očekujem povraćaj novca.
in case
u slučaju da
In case the delivery is late, track the shipment and notify the seller.
U slučaju da dostava kasni, pratite pošiljku i obavestite prodavca.
In case the shipment is damaged, send a complaint.
U slučaju da je pošiljka oštećena, pošaljite reklamaciju.
Call the courier in case the delivery address is wrong.
Pozovite kurira u slučaju da je adresa za dostavu pogrešna.
I expect a refund in case the replacement does not arrive.
Očekujem povraćaj novca u slučaju da zamena ne stigne.
otherwise; generally
inače
Generally, I buy books.
Inače kupujem knjige.
Other than that, the delivery is good.
Inače je dostava dobra.
which way
kuda
Which way is the courier going?
Kuda ide kurir?
I do not know which way the shipment is going.
Ne znam kuda ide pošiljka.
to become
postati
The delivery has become a problem.
Dostava je postala problem.
The courier became tired.
Kurir je postao umoran.
whole; entire
ceo
I waited the whole day.
Čekala sam ceo dan.
The courier works the whole day.
Kurir radi ceo dan.
an opportunity
prilika
I have an opportunity to track the shipment.
Imam priliku da pratim pošiljku.
This is a good opportunity to order a book.
Ovo je dobra prilika da naručim knjigu.
to hurry
požuriti
The courier must hurry.
Kurir mora da požuri.
Hurry and notify the recipient.
Požurite i obavestite primaoca.
impossible
nemoguć
Delivery is impossible today.
Dostava je danas nemoguća.
A refund is impossible without a complaint.
Povraćaj novca je nemoguć bez reklamacije.
outside
napolju
The courier is waiting outside.
Kurir čeka napolju.
The shipment is outside beside the door.
Pošiljka je napolju pored vrata.

Contributors