במוקד ביקשו שאשלח את התלונה באימייל, ואם צריך גם אתלונן שוב מחר.

במוקד literally means at the center / at the hub, but in everyday Hebrew it often refers to a service center, hotline, call center, dispatch center, or customer support desk, depending on context.

So here it probably means something like at the service center or when I contacted the hotline.

The ב־ at the beginning means in / at.

ביקשו is third person plural past tense: they asked / they requested.

Hebrew often uses an unstated they when the exact people are not important, much like English:

• They told me to wait
• They asked me to send it

So במוקד ביקשו... means something like the people at the service center asked... even though no separate word for they appears.

The ש־ means that.

So:

• ביקשו = they asked
• שאשלח = that I send

Together, ביקשו שאשלח literally means they asked that I send.

In natural English, we usually say they asked me to send, but Hebrew often uses this ש־ + future verb structure after verbs like ask, want, hope, and similar verbs.

This is very common in Hebrew.

Even though ביקשו is past, the sending is something that was supposed to happen after the asking. So Hebrew uses the future form:

• ביקשו שאשלח = they asked me to send

Literally it looks like they asked that I will send, but in real usage it simply means they asked me to send.

So the future here does not mean the whole sentence is future in time; it marks the action that was requested.

את is the direct object marker. It appears before a definite direct object.

Here, התלונה means the complaint, and because it is definite (the complaint), Hebrew uses את:

• אשלח את התלונה = I will send the complaint

It does not translate into English.

Compare:

• אשלח תלונה = I will send a complaint
• אשלח את התלונה = I will send the complaint

Here ב־ marks the means or method, so באימייל means by email or in an email.

In this sentence, the natural English meaning is by email.

This use of ב־ is very common in Hebrew for how something is done:

• בטלפון = by phone / on the phone
• בכתב = in writing
• באימייל = by email

ואם צריך means and if necessary or and if needed.

Literally, צריך means needed / necessary, and in this kind of expression Hebrew often leaves the subject unstated. It is an impersonal expression, similar to English if needed.

So this does not usually mean if he needs here. It means:

• if necessary
• if there is a need
• if it turns out to be required

Because Hebrew verbs often include the subject inside the verb form itself.

• אשלח = I will send
• אתלונן = I will complain

The initial א־ marks first person singular in the future.

So Hebrew does not need a separate אני unless the speaker wants emphasis or contrast:

• אשלח = I will send
• אני אשלח = I will send with extra emphasis

אתלונן is first person singular future of להתלונן, meaning to complain or to file a complaint.

So:

• אתלונן = I will complain
• שוב אתלונן = I will complain again

In this sentence, it likely means I’ll complain again / I’ll file another complaint again, with the object understood from context.

• גם = also / too
• שוב = again
• מחר = tomorrow

So:

• גם אתלונן = I’ll also complain
• אתלונן שוב = I’ll complain again
• גם אתלונן שוב מחר = I’ll also complain again tomorrow

Here גם connects this action to the previous one: not only will the speaker send the complaint by email, but if necessary, they will also complain again tomorrow.

Hebrew word order is fairly flexible, especially with words like גם, שוב, and time expressions like מחר.

This order sounds natural and means:

• also
  • I will complain
    • again
      • tomorrow

The placement gives a smooth sense of: and if necessary, I’ll also complain again tomorrow.

Other word orders are possible, but they may slightly shift emphasis. For example:

• ואם צריך, אתלונן שוב גם מחר puts more focus on tomorrow too
• ואם צריך, גם מחר אתלונן שוב emphasizes tomorrow

So the original sentence is a normal, natural way to say it.

Yes. The verb לבקש can mean to ask for, to request, or sometimes simply to ask depending on context.

So ביקשו שאשלח את התלונה באימייל could be understood as:

• they asked me to send the complaint by email
• they requested that I send the complaint by email

Both are good translations. Requested sounds a bit more formal in English, while asked sounds more everyday.

Yes. Because it is התלונה and not just תלונה, it refers to a specific complaint that is already known in the conversation or situation.

So the speaker is not talking about some complaint in general, but about the complaint they have already made or are dealing with.