הנציג אמר שהפיצוי יגיע רק אם הטכנאית תאשר שהייתה תקלה אמיתית.

The prefix ש־ is a very common Hebrew connector meaning that.

So:

• הנציג אמר שהפיצוי יגיע = The representative said that the compensation would arrive / will be given
• תאשר שהייתה תקלה אמיתית = confirm that there was a real malfunction/problem

It introduces a subordinate clause, just like that in English.

A very literal breakdown is:

• אמר ש־... = said that...
• אישר ש־... = confirmed that...

In everyday Hebrew, ש־ is extremely common.

Yes, יגיע literally means will arrive / will reach, from the root נ־ג־ע in the sense of reach.

But in Hebrew, it is also commonly used for things like:

• money
• compensation
• deliveries
• payments
• messages

So הפיצוי יגיע literally means the compensation will arrive/reach, but in natural English it usually means something like:

• the compensation will be given
• the compensation will come through
• the compensation will arrive

This is a normal Hebrew way to talk about compensation or payment.

Because the arrival of the compensation is still in the future relative to the situation being discussed.

Hebrew often works like this:

• הוא אמר שהוא יבוא = He said that he would come
  • literally: He said that he will come

So הנציג אמר שהפיצוי יגיע is very natural Hebrew. English often shifts this to would arrive after said, but Hebrew usually keeps the future form if the event is future from the speaker’s point of view in the sentence.

רק אם means only if.

So:

• הפיצוי יגיע רק אם... = The compensation will come only if...

This shows a condition, and a restrictive one:

• not just if
• but specifically only if

In other words, the compensation is dependent on that condition and on nothing less.

Because after אם in a future condition, Hebrew commonly uses the future tense.

Here:

• אם הטכנאית תאשר = if the technician confirms

Even though English sometimes uses the present after if (if she confirms), Hebrew usually uses the future form when the condition refers to a future event.

So this is normal:

• אם הוא יבוא = if he comes
  • literally: if he will come
• אם היא תאשר = if she confirms

Because הטכנאית is feminine singular, and the verb has to agree with it.

• טכנאי = male technician
• טכנאית = female technician

So:

• הטכנאי יאשר = the male technician will confirm
• הטכנאית תאשר = the female technician will confirm

The form תאשר is future, feminine singular.

This agreement is very important in Hebrew.

Because תקלה is a feminine noun.

• תקלה = malfunction / fault / issue / technical problem

Since the noun is feminine singular, the verb to be in the past also appears in the feminine singular form:

• הייתה תקלה = there was a malfunction
• not היה תקלה

Compare:

• הייתה בעיה = there was a problem (בעיה is feminine)
• היה עיכוב = there was a delay (עיכוב is masculine)

Because adjectives in Hebrew must agree with the noun they describe.

Here the noun is:

• תקלה = feminine singular

So the adjective must also be feminine singular:

• אמיתי = masculine singular
• אמיתית = feminine singular

Therefore:

• תקלה אמיתית = a real malfunction
• not תקלה אמיתי

Agreement in gender and number is one of the most important things to watch for in Hebrew.

The prefix ה־ is the Hebrew definite article, meaning the.

So:

• נציג = representative

• הנציג = the representative

• פיצוי = compensation

• הפיצוי = the compensation

• טכנאית = female technician
• הטכנאית = the female technician

Hebrew attaches the directly to the word instead of writing it separately as in English.

Because תאשר usually needs a full clause here: the technician is confirming that something happened / existed.

So:

• תאשר שהייתה תקלה אמיתית = confirm that there was a real malfunction

If you removed שהייתה, the sentence would feel incomplete or unnatural in this meaning.

Hebrew needs the idea that there was in order to express what exactly she is confirming.

Not exactly.

• בעיה = problem in a general sense
• תקלה = more specifically a fault, malfunction, or technical failure

In a customer service or repair context, תקלה is often the better word because it suggests that something actually malfunctioned, not just that the customer was unhappy or something was inconvenient.

So תקלה אמיתית sounds like:

• a real fault
• a genuine malfunction
• an actual technical problem

It has a main clause and then two subordinate clauses.

Structure:

• הנציג אמר
  • The representative said

Then:

• שהפיצוי יגיע
  • that the compensation will come / be given

Then inside that idea:

• רק אם הטכנאית תאשר
  • only if the technician confirms

And then another subordinate clause:

• שהייתה תקלה אמיתית
  • that there was a real malfunction

So the sentence is built like this:

The representative said [that the compensation will come] [only if the technician confirms [that there was a real malfunction]].

This kind of nested ש־ structure is very common in Hebrew.

Usually not in this sentence.

Both are doing real grammatical work:

• אמר שהפיצוי יגיע needs ש־ after אמר
• תאשר שהייתה תקלה אמיתית needs ש־ after תאשר

In very informal spoken Hebrew, people sometimes drop words that are technically expected, but in a sentence like this, keeping both ש־ forms is the normal and correct choice.

It sounds mostly neutral everyday Hebrew, especially the phrase הפיצוי יגיע.

It is not especially literary, and it is not slangy either. It sounds like something you might hear from:

• customer service
• a company representative
• a repair center
• a complaints department

So it is a good example of practical modern Hebrew.