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L'incertitude avait rendu le client agressif.

L'incertitude avait rendu le client agressif.
Uncertainty had made the client aggressive.
From Lesson 356:Causing a state (rendre + adjectif)·French

Questions & Answers about L'incertitude avait rendu le client agressif.

Why is rendu used here instead of fait to mean "made"?
When "to make" means causing someone or something to enter a particular state or emotion (meaning it is followed by an adjective), French uses rendre. You use faire when someone is made to do an action (faire + infinitive). Since agressif is an adjective, rendre is the required verb.
Does the adjective agressif agree with the subject (L'incertitude) or the object (le client)?
It agrees with the direct object, le client, because the client is the one who entered the aggressive state. If the client were female, the adjective would change to match her: L'incertitude avait rendu la cliente agressive.
Why does "Uncertainty" have an article (L') in French when it doesn't in English?
In French, abstract concepts and general nouns like incertitude always require a definite article (le, la, l', les). English typically drops the article for general concepts, which is why it translates simply as "Uncertainty" rather than "The uncertainty".
What tense is avait rendu, and why is it used here?
This is the plus-que-parfait (pluperfect) tense, which translates to "had made". It is formed with the imperfect of the auxiliary verb (avoir) and the past participle (rendu). It's used here to emphasize that the uncertainty made the client aggressive before another past event occurred (for example, before he yelled at the staff).

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