Learn Spanish (Spain): El jefe pregunta si valoramos el servicio y si es satisfactorio. - The boss asks if we rate the service and if it is satisfactory.

The boss is actually asking two separate yes/no questions. When reporting multiple yes/no questions connected by y (and), it is standard in Spanish to repeat si before the second question, just like you might repeat the word if in English.

Why are there no question marks if the boss is asking a question?

Because this is an indirect question, also known as reported speech. The sentence as a whole is a statement about what the boss is doing (El jefe pregunta). Since we are not asking the question directly to someone, we do not use question marks, and the sentence keeps a normal statement word order.

Would valoramos and es change if the boss asked this in the past?

Yes. Because the reporting verb in this sentence (pregunta) is in the present tense, the reported verbs can stay in their original present tense. If the reporting verb were in the past tense (preguntó), you would have to shift the reported verbs back to a past tense, such as the imperfect.

Does valoramos always mean we rate?

No, the verb valorar can also mean to value or to appreciate. In a business or customer service context like this one, it typically means to rate or evaluate, but translating it as if we value the service would also make sense depending on the exact situation.