Žena na recepciji kaže da ima moju rezervaciju.

A natural word-by-word breakdown is:

• Žena = woman
• na recepciji = at the reception / at the front desk
• kaže = says
• da = that
• ima = has
• moju rezervaciju = my reservation

So the sentence is:

The woman at the reception says that she has my reservation.

A more literal English version would be:

Woman at reception says that has my reservation,
but Serbian normally leaves out subject pronouns like she when they are understood.

Because after na meaning at/on, Serbian often uses the locative case when talking about location.

• base form: recepcija = reception
• locative singular: recepciji

So:

• na recepciji = at the reception / at the front desk

This is very common:

• na stolu = on the table
• na poslu = at work
• na recepciji = at reception

In this sentence, na recepciji is the normal idiomatic way to say at the reception/front desk.

In Serbian, na is often used for places understood as a functional point, service area, or surface-like location:

• na recepciji = at reception
• na šalteru = at the counter
• na fakultetu = at the faculty/university
• na poslu = at work

U recepciji would sound more like inside the reception room/area, focusing more on physical interior space.
But if you mean the receptionist / the woman at the front desk, na recepciji is the normal choice.

Kaže is the 3rd person singular present tense of kazati or kažem/kazati, meaning to say.

So:

• ja kažem = I say
• ti kažeš = you say
• on/ona kaže = he/she says

In this sentence:

• Žena ... kaže = The woman ... says

Serbian often uses present tense in the same way English does here.

Here da introduces a subordinate clause and often corresponds to English that.

So:

• kaže da ima moju rezervaciju = says that she has my reservation

This is extremely common in Serbian:

• Mislim da je ovde. = I think that he/she is here.
• Znam da dolazi. = I know that he/she is coming.
• Kaže da nema vremena. = He/She says that he/she has no time.

In everyday English, that is often optional, and similarly Serbian learners will often see da as the standard connector after verbs like say, think, know, want, etc.

Because Serbian very often omits subject pronouns when the subject is already clear from context or from the verb form.

Here:

• Žena na recepciji kaže da ima moju rezervaciju

The subject of ima is understood to be the same woman. Serbian does not need to repeat ona (she).

You could say:

• Žena na recepciji kaže da ona ima moju rezervaciju

but that would usually sound more emphatic or contrastive, something like:

• The woman at the reception says that she has my reservation

So the version without ona is more normal.

Ima is the 3rd person singular present tense of imati = to have.

So:

• ja imam = I have
• ti imaš = you have
• on/ona ima = he/she has

In this sentence:

• da ima moju rezervaciju = that she has my reservation

Because moju rezervaciju is in the accusative case, since it is the direct object of ima.

The dictionary/basic form is:

• moja rezervacija = my reservation

But after a verb like imati (to have), the direct object goes in the accusative:

• imam moju rezervaciju = I have my reservation
• ima moju rezervaciju = she has my reservation

For feminine nouns ending in -a, the accusative singular usually changes like this:

• rezervacija → rezervaciju

And the feminine adjective/pronoun also changes:

• moja → moju

So:

• nominative: moja rezervacija
• accusative: moju rezervaciju

Usually yes. Rezervacija is the normal word for reservation/booking in many situations:

• hotel reservation
• restaurant reservation
• ticket reservation

In many real-life travel contexts, Serbian speakers may also use words influenced by international usage, and in tourism you may hear English-style terms too, but rezervacija is completely standard and natural.

Yes. Serbian word order is more flexible than English word order, although not completely free.

The sentence:

• Žena na recepciji kaže da ima moju rezervaciju.

is neutral and natural.

Other possible variations can shift focus slightly:

• Na recepciji žena kaže da ima moju rezervaciju.
• Kaže žena na recepciji da ima moju rezervaciju.
• Moju rezervaciju ima, kaže, žena na recepciji.
  (much more marked, context-dependent)

For learners, the original order is the best neutral version to use.

In many contexts, kaže can cover meanings that English expresses with say or sometimes tell, depending on structure.

For example:

• Kaže da dolazi. = He/She says that he/she is coming.
• Kaže mi da dolazi. = He/She tells me that he/she is coming.

But Serbian does not map perfectly onto English say vs tell.
In your sentence, kaže da... is simply says that...

The key sounds are:

• ž in Žena: like the s in measure
• č in kaže? Actually there is ž there, not č
• c in recepciji and rezervaciju: like ts in cats
• j in recepciji and moju: like English y in yes

Very rough pronunciation guide:

• Žena ≈ ZHE-na
• na recepciji ≈ na re-TSEP-tsi-yi
• kaže ≈ KA-zhe
• da ima ≈ da EE-ma
• moju rezervaciju ≈ MO-yu re-zer-va-TSI-yu

If you want a smoother overall approximation:

ZHE-na na re-TSEP-tsi-yi KA-zhe da EE-ma MO-yu re-zer-va-TSI-yu

Not necessarily, but in context it often refers to the woman at the reception/front desk, which may indeed be the receptionist.

Literally it means:

• žena = woman
• na recepciji = at reception

So depending on context, it could mean:

• the receptionist
• the woman working at the front desk
• simply a woman who is at the reception area

If Serbian wanted to say the receptionist more directly, it might use a job-title noun such as recepcionerka for a female receptionist. But žena na recepciji is perfectly natural and often more neutral.

Yes. Both are possible, but they mean slightly different things in emphasis.

• Ima moju rezervaciju. = She has my reservation.
• Ima rezervaciju. = She has the/a reservation.

Using moju makes it clear that it is specifically my booking, which is often useful in a hotel or travel situation.

In English, my may sound optional in some contexts, but in Serbian it can help make the situation clearer.

Because Serbian does not have articles like English a/an/the.

So:

• žena can mean a woman or the woman
• rezervacija can mean a reservation or the reservation

Context tells you which meaning is intended.

In this sentence, English naturally translates Žena na recepciji as The woman at the reception because the situation suggests a specific woman the speaker is talking about.

This is something English speakers have to get used to: Serbian often leaves definiteness unstated unless context makes it clear.