Breakdown of Aquí nunca contestan las llamadas.
aquí
here
nunca
never
contestar
to answer
la llamada
the call
Questions & Answers about Aquí nunca contestan las llamadas.
Who is the 'they' performing the action in contestan?
In Spanish, using the third-person plural without a subject pronoun is a standard way to make an impersonal statement. It means that some unspecified people, like the staff at this location, are doing the action. It translates well to the English impersonal 'they' or the passive voice, so this sentence essentially means 'Calls are never answered here.'
Because the sentence is negative, shouldn't there be a no before the verb?
Could I use atender instead of contestar here?
Yes, in many parts of Latin America, you will hear atender las llamadas or atender el teléfono just as often. Both contestar and atender are perfectly natural choices for answering a phone call, though contestar focuses more on the act of replying, while atender implies assisting the person who is calling.
Does putting aquí at the beginning change the meaning?