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El festival es desastroso. Es más, el gerente ignora el reclamo.

El festival es desastroso. Es más, el gerente ignora el reclamo.
The festival is disastrous. What's more, the manager ignores the complaint.
From Lesson 294:Escalating connectors (encima, es más)·Spanish (Latin America)

Questions & Answers about El festival es desastroso. Es más, el gerente ignora el reclamo.

Why use es más here instead of just y or también?
Es más is an escalating connector that means what's more or furthermore. It doesn't just add a new fact; it emphasizes that the second point makes the disastrous situation even more extreme or surprising than the first point alone.
Could I use encima instead of es más in this sentence?
Yes, you could replace es más with encima to mean on top of that. Both connectors are perfect for stacking negative facts. Just remember that you cannot say es encima, so you would simply say: Encima, el gerente ignora el reclamo.
Does ignorar always mean to ignore?
Not always. While it means to deliberately ignore in this sentence, ignorar is often a false friend that means to not know or to be unaware of something. You have to rely on context to know which meaning is intended.
What is the difference between el reclamo and la queja for complaint?
Both mean complaint, but un reclamo is usually a formal or official demand for a resolution, like asking for your money back from the festival. Una queja is a more general expression of dissatisfaction or whining.

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