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Coloro che fanno il reso devono restituire l'articolo intatto.

Coloro che fanno il reso devono restituire l'articolo intatto.
Those who make a return must give back the item intact.
From Lesson 407:Those who (quelli che, coloro che)·Italian

Questions & Answers about Coloro che fanno il reso devono restituire l'articolo intatto.

Why does this sentence use coloro che instead of quelli che?
Both mean "those who," but coloro che is more formal. It is frequently used in official rules, written instructions, or formal announcements like a store's return policy. Quelli che is what you would typically hear in everyday spoken Italian.
Could we use chi instead of coloro che to mean "those who"?
Yes, you could say Chi fa il reso deve restituire... ("Anyone who makes a return must..."). However, remember that chi is grammatically singular and always takes singular verbs (fa, deve), whereas coloro che requires plural verbs (fanno, devono).
Is fare il reso the standard phrase for returning an item to a store?
Yes! In retail and e-commerce, il reso specifically refers to a returned purchase. The phrase fare il reso (literally "to do the return") is the most natural way to talk about returning an item you bought.
What is the difference between restituire and rendere for "to give back"?
Both mean "to return" or "give back" and are often interchangeable. Restituire emphasizes the physical act of handing an object back to its origin or rightful owner. Rendere works perfectly well here too, though restituire l'articolo sounds very precise and formal, fitting the tone of a store policy.

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