Vânzătoarea confirmă înlocuirea sau rambursarea după ce primește coletul.

Vânzătoarea means the saleswoman / the female seller.

The basic noun is vânzătoare = saleswoman, seller.
The ending -a is the definite article attached to the noun, so:

• vânzătoare = a saleswoman / saleswoman
• vânzătoarea = the saleswoman / the seller

Romanian usually puts the definite article at the end of the noun, unlike English, which uses a separate word (the).

Because the verb is a confirma = to confirm, and in the present tense, he/she/it confirms is confirmă.

Here are a few forms:

• eu confirm = I confirm
• tu confirmi = you confirm
• el/ea confirmă = he/she confirms
• ei/ele confirmă = they confirm

So vânzătoarea confirmă means the seller confirms.

Both are nouns with the definite article attached:

• înlocuire = replacement

• înlocuirea = the replacement

• rambursare = refund / reimbursement
• rambursarea = the refund

So:

• confirmă înlocuirea sau rambursarea = confirms the replacement or the refund

In English, the may sound optional depending on context, but in Romanian the definite form is very natural here because it refers to the specific action that will be approved.

They refer to two different outcomes:

• înlocuirea = the replacement
  The customer gets another item instead of the original one.

• rambursarea = the refund / reimbursement
  The customer gets their money back.

So the sentence says the seller confirms either a replacement or a refund.

După ce means after and introduces a clause with a conjugated verb.

So:

• după ce primește coletul = after she receives the package

Romanian often uses după ce + verb where English might also say after receiving the package.

A more noun-based version is also possible:

• după primirea coletului = after receiving the package / after the receipt of the package

But după ce primește coletul sounds very natural and straightforward.

By default, the subject is understood to be the same as in the main clause: vânzătoarea.

So the sentence naturally means:

• The seller confirms the replacement or refund after she receives the package.

Romanian often leaves the subject unstated in subordinate clauses when it is clear from context.

If a different person were meant, Romanian would normally say it explicitly, for example:

• după ce clientul primește coletul = after the customer receives the package

Because Romanian often drops subject pronouns when they are not needed.

The verb form itself shows the person and number:

• primește = he/she receives

Since the subject is already clear from context, Romanian does not need to say ea = she.

So instead of saying:

• după ce ea primește coletul

it is more natural to say:

• după ce primește coletul

The pronoun ea would only be added for emphasis or contrast.

Coletul means the package / the parcel.

Again, Romanian uses an attached definite article:

• colet = package, parcel
• un colet = a package
• coletul = the package

Here the definite form is used because it refers to a specific package already known in the situation—for example, the returned parcel sent by the customer.

The given word order is the most neutral and natural:

• Vânzătoarea confirmă înlocuirea sau rambursarea după ce primește coletul.

Romanian word order is fairly flexible, but changing it can affect emphasis.

For example, you could also say:

• După ce primește coletul, vânzătoarea confirmă înlocuirea sau rambursarea.

This puts more emphasis on the time sequence: after receiving the package.

So the original sentence is normal, but it is not the only possible order.

Yes. Grammatically, vânzătoarea is clearly feminine singular, so literally it is the saleswoman / the female seller.

But in natural English, people often translate it simply as the seller if the person’s gender is not important in the translation.

So both can work:

• the saleswoman = more literal
• the seller = more natural in many contexts

Because the sentence refers to one possible remedy in a specific case:

• the replacement
• or the refund

It is not talking about replacements or refunds in general, but about the specific outcome for this package/order.

That is why singular definite nouns are used.

Yes. The sentence already sounds natural, but a more formal alternative might be:

• Vânzătoarea confirmă înlocuirea sau rambursarea după primirea coletului.

This uses după primirea coletului = after receiving the package / after receipt of the package, which sounds slightly more formal and administrative.

The original version with după ce primește coletul is more direct and conversational, but still perfectly correct.