| Question | Answer |
|---|---|
the operator | el operador |
They tell me that the operator is busy. | Me dicen que el operador está ocupado. |
The operator has just answered the phone. | El operador acaba de coger el teléfono. |
the switchboard | la centralita |
They are calling from the switchboard to confirm my appointment. | Llaman de la centralita para confirmar mi cita. |
At the switchboard they never resolve anything. | En la centralita nunca resuelven nada. |
the call center agent | el teleoperador |
They are looking for a new call center agent for the bank. | Buscan a una nueva teleoperadora para el banco. |
The call center agent has to be a very kind person. | La teleoperadora tiene que ser una persona muy amable. |
to process (data, food, etc.) | procesar |
the refund | el reembolso |
They tell me they are processing the refund today. | Me dicen que procesan el reembolso hoy. |
I need the refund to do the shopping. | Necesito el reembolso para hacer la compra. |
the complaint (formal) | la reclamación |
Where do I file a claim? | ¿Dónde pongo una reclamación? |
They do not read the claim that I have just sent. | No leen la reclamación que acabo de enviar. |
to transfer | transferir |
They always transfer you to another department. | Siempre te transfieren a otro departamento. |
They are trying to transfer my call now. | Están intentando transferir mi llamada ahora. |
They charge me a fee for using the card. | Me cobran una comisión por usar la tarjeta. |
the charge | el cargo |
They say that the charge is a system error. | Dicen que el cargo es un error del sistema. |
They do not process that type of claim here. | Aquí no procesan ese tipo de reclamación. |
They take a long time to process the refund. | Tardan mucho en procesar el reembolso. |
the extension | la extensión |
They are calling from an extension that I do not know. | Llaman desde una extensión que no conozco. |
They never answer at this extension. | Nunca contestan en esta extensión. |
the answering machine | el contestador |
They always transfer you to the answering machine. | Siempre te transfieren al contestador. |
To listen to the message, you have to call the answering machine. | Para escuchar el mensaje, tienes que llamar al contestador. |
They are calling to confirm the charge. | Llaman para confirmar el cargo. |
to hang up (the phone) | colgar |
They have hung up on me. | Me han colgado el teléfono. |
I always hang up when they call to sell me something. | Siempre cuelgo cuando llaman para venderme algo. |
to come to the phone | ponerse |
Do not hang up, she is coming to the phone now. | No cuelgues, ahora se pone. |
Can your mother come to the phone? | ¿Se puede poner tu madre? |
Tell him to come to the phone, it is urgent. | Dile que se ponga, es urgente. |
to be busy (phone line) | estar comunicando |
I call the switchboard, but the line is busy. | Llamo a la centralita, pero está comunicando. |
I have been calling for an hour and it is always busy. | Llevo una hora llamando y siempre está comunicando. |
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