Reporting Yes/No Questions
When reporting a "yes or no" question indirectly, connect the reporting verb to the question using se (if/whether).
| I want to know if I can transfer the call. | Quero saber se posso transferir a chamada. |
| The client asked if the plan is expensive. | O cliente perguntou se o tarifário é caro. |
Reporting Open Questions
For open questions, do not use se. Simply keep the original interrogative word—like quem (who), quando (when), onde (where), or quantos (how many).
| The assistant asked who was on the line. | O assistente perguntou quem estava na linha. |
| He wants to know when we are going to transfer him to the technician. | Ele quer saber quando vamos transferi-lo para o técnico. |
Customer Service
These indirect structures are common in customer service contexts, such as when discussing invoices (a fatura), handling complaints (a reclamação), or checking commitment periods (a fidelização).
| The assistant asked if the lady wanted to complain about the invoice. | O assistente perguntou se a senhora queria reclamar da fatura. |
| I do not know where I can make the complaint. | Não sei onde posso fazer a reclamação. |
| We need to know how many months of the commitment are left. | Precisamos de saber quantos meses da fidelização faltam. |
Your questions are stored by us to improve Elon.io