Breakdown of È inaccettabile che l'assistenza abbia ignorato il reclamo.
essere
to be
avere
to have
che
that (conjunction introducing a clause)
il reclamo
the complaint
l'assistenza
the support (f)
inaccettabile
unacceptable
ignorare
to ignore
Questions & Answers about È inaccettabile che l'assistenza abbia ignorato il reclamo.
Why do we use the past subjunctive (abbia ignorato) here instead of the present subjunctive?
The main phrase is in the present tense (È inaccettabile), but the action of ignoring the complaint already happened in the past. To show that a completed past event triggers a present emotion or opinion, we use the past subjunctive.
How exactly is the past subjunctive formed in this sentence?
You form the past subjunctive by taking the present subjunctive of the helper verb (here, avere becomes abbia) and adding the past participle of the main verb (ignorato).
Is reclamo a false friend for "reclaim"?
Is l'assistenza the normal way to say "customer service" in Italian?
Yes! While it literally means "assistance", l'assistenza (often short for l'assistenza clienti) is the standard, everyday word used for "customer service" or "tech support".
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