Claiming passenger rights after a cancelled flight

QuestionAnswer
air carrier
zračni prijevoznik
The air carrier sent an email.
Zračni prijevoznik poslao je e-mail.
flight number
broj leta
Check the flight number.
Provjerite broj leta.
boarding pass
ukrcajna propusnica
The flight number is on the boarding pass.
Broj leta je na ukrcajnoj propusnici.
boarding gate
izlaz za ukrcaj
The boarding gate is over there.
Izlaz za ukrcaj je ondje.
hand luggage
ručna prtljaga
The boarding pass is in the hand luggage.
Ukrcajna propusnica je u ručnoj prtljazi.
checked baggage
predana prtljaga
The checked baggage is at the airport.
Predana prtljaga je na aerodromu.
baggage tag
oznaka za prtljagu
The baggage tag is in the hand luggage.
Oznaka za prtljagu je u ručnoj prtljazi.
Check the boarding gate and the baggage tag.
Provjerite izlaz za ukrcaj i oznaku za prtljagu.
baggage claim
preuzimanje prtljage
Baggage claim starts now.
Preuzimanje prtljage počinje sada.
flight cancellation
otkazivanje leta
Despite knowing about the flight cancellation, we are still waiting.
Unatoč tome što znamo za otkazivanje leta, ipak čekamo.
a long flight delay
duže kašnjenje leta
Flight cancellation after a long delay is a problem.
Otkazivanje leta nakon dužeg kašnjenja leta je problem.
A long flight delay is possible.
Duže kašnjenje leta je moguće.
denied boarding
uskraćeni ukrcaj
Denied boarding is a problem.
Uskraćeni ukrcaj je problem.
connecting flight
povezani let
We missed the connecting flight.
Propustili smo povezani let.
Despite missing the connecting flight, the checked baggage arrived.
Unatoč tome što smo propustili povezani let, predana prtljaga je stigla.
passenger rights
prava putnika
After being denied boarding, check the passenger rights and baggage claim.
Nakon uskraćenog ukrcaja provjerite prava putnika i preuzimanje prtljage.
the right to care
pravo na skrb
The right to care is important.
Pravo na skrb je važno.
financial compensation
novčana naknada
We are requesting financial compensation.
Tražimo novčanu naknadu.
reimbursement of expenses
povrat troškova
Keep the receipts for reimbursement of expenses.
Sačuvajte račune za povrat troškova.
rerouting
preusmjeravanje
We chose rerouting.
Izabrali smo preusmjeravanje.
replacement flight
zamjenski let
The replacement flight is tomorrow.
Zamjenski let je sutra.
meal voucher
vaučer za obrok
I received a meal voucher.
Dobila sam vaučer za obrok.
a regulation
uredba
Read the regulation on passenger rights.
Pročitajte uredbu o pravima putnika.
The regulation protects the right to care.
Uredba štiti pravo na skrb.
extraordinary circumstance
izvanredna okolnost
The replacement flight is unavailable because of an extraordinary circumstance.
Zamjenski let nije dostupan zbog izvanredne okolnosti.
to turn to; contact (an authority)
obratiti se
Contact the air carrier by email.
Obratite se zračnom prijevozniku e-mailom.
a formal complaint
prigovor
We want to contact the air carrier and submit a formal complaint.
Želimo se obratiti zračnom prijevozniku i predati prigovor.
Despite not receiving a reply, we submitted a formal complaint.
Unatoč tome što nismo dobili odgovor, predali smo prigovor.
provided that
pod uvjetom da
You are entitled to reimbursement of expenses provided that you keep the receipts.
Imate pravo na povrat troškova pod uvjetom da sačuvate račune.
You receive a meal voucher provided that the replacement flight is delayed.
Vaučer za obrok dobivate pod uvjetom da zamjenski let kasni.
We choose rerouting provided that the replacement flight is available.
Preusmjeravanje biramo pod uvjetom da je zamjenski let dostupan.
We request financial compensation provided that there is no extraordinary circumstance.
Tražimo novčanu naknadu pod uvjetom da nema izvanredne okolnosti.
secret
tajna
The reason for the flight cancellation is a secret.
Razlog otkazivanja leta je tajna.
The air carrier is keeping a secret.
Zračni prijevoznik čuva tajnu.
nicely; fine
fino
After rerouting, everything went fine.
Nakon preusmjeravanja sve je prošlo fino.
They explained everything nicely.
Sve su fino objasnili.
wife; spouse
supruga
My wife kept the receipts.
Moja supruga sačuvala je račune.
His wife submitted a formal complaint.
Njegova supruga predala je prigovor.
at; during
pri
At the boarding gate, show the boarding pass.
Pri izlazu za ukrcaj pokažite ukrcajnu propusnicu.
When cancelling a flight, check the flight number.
Pri otkazivanju leta provjerite broj leta.
long ago
davno
We received the regulation long ago.
Uredbu smo dobili davno.
The email arrived long ago.
E-mail je stigao davno.
miracle; wonder
čudo
It is a miracle that the checked baggage arrived.
Čudo je da je predana prtljaga stigla.
A quick reimbursement of expenses was a miracle.
Brz povrat troškova bio je čudo.
to take care of; see to
pobrinuti se
We will take care of the passenger.
Pobrinut ćemo se za putnika.
Tomorrow we will take care of the formal complaint.
Sutra ćemo se pobrinuti za prigovor.
excellent; brilliant
sjajan
The air carrier gave an excellent reply.
Zračni prijevoznik dao je sjajan odgovor.
We found an excellent replacement flight.
Pronašli smo sjajan zamjenski let.

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