خدمة الزباين لسه ما اتصلت فيي.

not

Breakdown of خدمة الزباين لسه ما اتصلت فيي.

• اتصل في: to call
• لسه: still
• خدمة الزباين: customer service

Questions & Answers about خدمة الزباين لسه ما اتصلت فيي.

What does خدمة الزباين mean literally, and why doesn’t خدمة have ال?

خدمة الزباين is an iḍāfa construction, which is the Arabic X of Y structure.

• خدمة = service
• الزباين = the customers / customers

So literally it is service of the customers, which in natural English is customer service.

Why no ال on خدمة?
Because in an iḍāfa, the first noun usually does not take ال. The whole phrase becomes definite because the second noun is definite:

• خدمة زباين = customer service / customers’ service, indefinite
• خدمة الزباين = the customer service, definite

So this is completely normal Arabic grammar.

Why is the verb اتصلت feminine singular?

Because the subject is خدمة, and خدمة is singular feminine.

Even though الزباين is plural, it is not the grammatical subject here. It is just the second part of the iḍāfa phrase خدمة الزباين.

So the agreement is with خدمة:

• خدمة → feminine singular
• therefore اتصلت → feminine singular

That is why you get:

• خدمة الزباين لسه ما اتصلت فيي

and not:

• خدمة الزباين لسه ما اتصلوا فيي

unless you change the meaning and make the subject an actual plural group of people.