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### Product Defects

When dealing with customer service, you often need to explain what went wrong with your purchase. A product's quality might be poor (**رديء**) or the item itself could be defective (**معيب**).

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### Making Inquiries and Getting Transferred

If you have an inquiry (**استفسار**) about a refund or return, you will likely contact a helpline. An automated system or employee will often transfer (**أحال**) your call to the appropriate department.

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### Information and Responses

Once connected, a representative or automated message will inform (**أفاد**) you about the company's policies. State your problem with clarity (**وضوح**) to ensure a helpful and timely response (**استجابة**).

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### Tracking and Resolutions

To easily follow up on your case, keep your reference (**مرجعي**) number. In the event of a mistake, a good company will issue an official apology (**اعتذار**) to ensure you leave satisfied (**راض**).

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Dealing with Customer Service

adjective

adverb

conjunction

determiner

interjection

interrogative

noun

numeral

particle

prefix

preposition

pronoun

sentence

verb

The definite article and locatives (الـ)

Basic noun gender (ة)

Sun and moon letters

Singular subject pronouns (أنا، أنت، هو، هي)

Indefinite nouns and nominal sentences (ـٌ)

Demonstrative pronouns for 'this' (هذا / هذه)

Separate prepositions (في، من، إلى، على)

Attributive adjectives

Predicative adjectives

Yes/No questions (هل، أ)

Basic questions (من، ما، أين)

Singular possessive pronouns (ـي، ـك، ـه، ـها)

Plural subject pronouns (نحن، أنتم، هم)

Plural possessive pronouns (ـنا، ـكم، ـهم)

Noun possession

Attached prepositions (بـ، لـ، كـ)

Pronouns with prepositions

Having and possessing (عند، لـ، مع)

Regular plural nouns (ـون، ـين، ـات)

Broken plurals

Dual nouns (ـان / ـين)

Plural and distant demonstratives (هؤلاء، ذلك، تلك)

Non-human plural agreement

Present tense singular verbs

Verbal sentences (VSO)

Present tense plural verbs

Topicalized sentences (SVO)

The indefinite accusative case (ـاً)

Verb object pronouns (-ني، -ك، -ه)

Present tense negation (لا)

Question words with verbs (متى، كيف...)

Adverbs of time and place

The future tense (سـ / سوف)

Intentions and desires (أن)

Negating states and possession (ليس)

Past tense singular suffixes

Past tense plural suffixes

Negating past events (ما)

Singular commands

Numbers 1 to 10

Number agreement for 1 and 2 (واحد، اثنان)

Asking how many (كم)

Numbers 3 to 10 (ثلاثة إلى عشرة)

Ordinal numbers 1 to 10 (الأول، الثاني)

Basic conjunctions (فـ، أو، لكن)

Ordering at a café (واحد، اثنان)

Food and drink with conjunctions (و، ف، أو، لكن)

There is and there are (هناك / ليس هناك)

Direct address (يا)

Giving reasons (لأنّ)

Relative pronouns (الذي / التي)

Quantifiers (كل / بعض)

The past tense of 'to be' (كان)

Past possession

Numbers 11 to 19 and tens to 80

Telling time (الساعة)

This book vs this is a book (هذا الكتاب، هذا كتاب)

Greetings (مرحبا، السلام عليكم)

How are you? and goodbye (كيف حالك، مع السلامة)

Nationalities (مصري، مصرية)

Roots and patterns (كتب، كتاب، مكتب)

Politeness (من فضلك، آسف)

Complex possession chains

Colors and traits (أفعل / فعلاء)

Plural colors and traits (فُعْل)

Comparative adjectives (أفعل من)

Superlative adjectives (أفعل)

Adverbs of manner (ـاً)

The nominative case (ـُ)

The genitive case (ـِ)

The accusative case (ـَ)

Dual noun cases (ـان / ـين)

Masculine plurals and 'the best of' (أفضل النجارين)

Emphasizing sentences (إنّ)

Connecting clauses (أنّ)

Reporting speech (قال إنّ)

Expressing contrast (لكنّ)

Comparison and probability (كأنّ, لعلّ)

Distant plural pointing (أولئك)

Plural relative pronouns (الذين, اللواتي)

Past habits (كان + present)

Ongoing actions (ما زال)

Masculine plurals online (مبرمجون، مؤثرون)

Perfective past (قد)

Probability (قد)

The subjunctive mood (أن)

Question	Answer
poor (quality)	رديءradee'
I bought a product, but its quality is poor.	اشتريت منتجا، لكن جودته رديئة.ishtaraytu muntajan, lâkin jawdatuhu radee'ah
The customer is angry because the material is poor.	الزبونة غاضبة لأن المادة رديئة.az-zabûnatu ghâḍibatun li'anna al-mâddata radî'atun.
defective	معيبma'îb
If the product is defective, you can return it.	إن كان المنتج معيبا، فيمكنك استرجاعه.in kâna al-muntaju ma'îban, fayumkinuka istirjâ'uhu
The customer complained about a defective phone.	شكا الزبون من هاتف معيب.shakâ az-zabûnu min hâtifin ma'îbin.
inquiry	استفسارistifsâr
Do you have any inquiry about the refund?	هل عندك أي استفسار عن استرداد المال؟hal indaka ayyu istifsârin ani istirdâdi al-mâl?
We had not received your inquiry before today.	لم نكن قد استلمنا استفسارك قبل اليوم.lam nakun qadi istalamnâ istifsâraka qabla al-yawmi
to transfer	أحالahâla
The automated system transferred the call to the sales department.	أحال النظام الآلي المكالمة إلى قسم المبيعات.ahâla n-nizâmu l-âliyyu l-mukâlamata ilâ qismi l-mabî'ât
The employee transferred my inquiry to the manager.	أحالت الموظفة استفساري إلى المديرة.ahâlati al-muwaẓẓafatu istifsârî ilâ al-mudîrati.
to inform	أفادafâda
The employee informed me that the warranty is valid.	أفادتني الموظفة بأن الضمان سار.afâdatni al-muwazzafatu bi'anna ad-damâna sârin
The automated message informed us that the office is closed.	أفادتنا الرسالة الآلية أن المكتب مغلق.afâdatnâ ar-risâlatu al-âliyyatu anna al-maktaba mughlaqun
response	استجابةistijâba
The response of the support team was very slow.	كانت استجابة فريق الدعم بطيئة جدا.kânati istijâbatu farîqi ad-da'mi batî'atan jiddan
We are waiting for an official response to the complaint.	ننتظر استجابة رسمية للشكوى.nantazhiru istijâbatan rasmiyyatan lishshakwâ
clarity	وضوحwudûh
The customer started to explain the problem with clarity.	بدأ الزبون يشرح المشكلة بوضوح.bada'a az-zabûnu yashrahu al-mushkilata biwudûhin
You must explain your request clearly to the automated system.	يجب أن تشرحي طلبك بوضوح للنظام الآلي.yajibu an tashrahii talabaki biwuduuhin lilnnizâmi l-âliyyi
reference (adj.)	مرجعيmarji'iyy
Keep the reference number to track the package.	احتفظ بالرقم المرجعي لتتبع الطرد.ihtafidh bir-raqmil-marji'i litatabbu'i-ttard
The employee asked about the reference number of the complaint.	سألت الموظفة عن الرقم المرجعي للشكوى.sa'alati l-muwazzafatu 'ani r-raqmi l-marji'iyyi lish-shakwâ
apology	اعتذارi'tidhâr
The company sent a formal apology for the delay.	أرسلت الشركة اعتذارا رسميا عن التأخير.arsalati ash-sharikatu i'tidhâran rasmiyyan 'ani at-ta'khîri.
The manager wrote an apology to the angry customer.	كتبت المديرة اعتذارا للزبونة الغاضبة.katabati al-mudîratu itidhâran lilzzabûnati al-ghâdibah.
satisfied	راضrâdin
The customer was not satisfied with the automated response.	لم يكن الزبون راضيا عن الاستجابة الآلية.lam yakuni az-zabûnu râdiyan 'ani al-istijâbati al-'âliyyah
Are you satisfied with the quality of this product?	هل أنت راضية عن جودة هذا المنتج؟hal anti râdiyatun 'an jawdati hâdhal-muntaji