Product Defects
When dealing with customer service, you often need to explain what went wrong with your purchase. A product's quality might be poor (رديء) or the item itself could be defective (معيب).
| I bought a product, but its quality is poor. | اشتريت منتجا، لكن جودته رديئة.ishtaraytu muntajan, lâkin jawdatuhu radee'ah |
| If the product is defective, you can return it. | إن كان المنتج معيبا، فيمكنك استرجاعه.in kâna al-muntaju ma'îban, fayumkinuka istirjâ'uhu |
Making Inquiries and Getting Transferred
If you have an inquiry (استفسار) about a refund or return, you will likely contact a helpline. An automated system or employee will often transfer (أحال) your call to the appropriate department.
| Do you have any inquiry about the refund? | هل عندك أي استفسار عن استرداد المال؟hal indaka ayyu istifsârin ani istirdâdi al-mâl? |
| The automated system transferred the call to the sales department. | أحال النظام الآلي المكالمة إلى قسم المبيعات.ahâla n-nizâmu l-âliyyu l-mukâlamata ilâ qismi l-mabî'ât |
Information and Responses
Once connected, a representative or automated message will inform (أفاد) you about the company's policies. State your problem with clarity (وضوح) to ensure a helpful and timely response (استجابة).
| The employee informed me that the warranty is valid. | أفادتني الموظفة بأن الضمان سار.afâdatni al-muwazzafatu bi'anna ad-damâna sârin |
| You must explain your request clearly to the automated system. | يجب أن تشرحي طلبك بوضوح للنظام الآلي.yajibu an tashrahii talabaki biwuduuhin lilnnizâmi l-âliyyi |
| The response of the support team was very slow. | كانت استجابة فريق الدعم بطيئة جدا.kânati istijâbatu farîqi ad-da'mi batî'atan jiddan |
Tracking and Resolutions
To easily follow up on your case, keep your reference (مرجعي) number. In the event of a mistake, a good company will issue an official apology (اعتذار) to ensure you leave satisfied (راض).
| Keep the reference number to track the package. | احتفظ بالرقم المرجعي لتتبع الطرد.ihtafidh bir-raqmil-marji'i litatabbu'i-ttard |
| The company sent a formal apology for the delay. | أرسلت الشركة اعتذارا رسميا عن التأخير.arsalati ash-sharikatu i'tidhâran rasmiyyan 'ani at-ta'khîri. |
| Are you satisfied with the quality of this product? | هل أنت راضية عن جودة هذا المنتج؟hal anti râdiyatun 'an jawdati hâdhal-muntaji |