Pelarasan bil belum dibuat seolah-olah aduan rasmi tidak diterima.

Pelarasan comes from laras, and in this context it means an adjustment or correction.
So pelarasan bil means bill adjustment or billing adjustment.

This is fairly formal or administrative language. In everyday speech, people might explain it more loosely depending on the situation, but pelarasan bil is very natural in official or customer-service contexts.

This is a very common learner question.

• belum = not yet
• tidak = not

So:

• belum dibuat = has not been done yet
• tidak dibuat = was not done / is not done

In this sentence, belum dibuat suggests that the bill adjustment is still pending. It leaves open the possibility that it may happen later.

That is different from tidak dibuat, which sounds more final or simply states non-occurrence without the yet idea.

Dibuat is a passive form of buat (to do / make).

The prefix di- often marks the passive voice in Malay:

• buat = do, make
• dibuat = done, made / is done / was done

So belum dibuat literally means not yet done.

Malay uses this kind of passive structure very often, especially in formal writing. English often needs extra words like has been, was, or is to express the same idea.

Malay often leaves out the agent when it is unknown, unimportant, or obvious from context.

In Pelarasan bil belum dibuat, the sentence does not say who has not done the adjustment. That is completely normal. The focus is on the action not being completed, not on the doer.

English does something similar with passive voice:

• The bill adjustment has not been made yet.

You do not have to say by the company, by the billing department, etc., unless it matters.

Seolah-olah means as if or as though.

It introduces an appearance, impression, or comparison. In this sentence, it suggests that the bill adjustment has not been made as if the formal complaint had never been received.

So the phrase adds a sense of criticism: the situation gives the impression that the complaint was ignored.

You can think of it as describing how things seem, not necessarily stating the literal reason.

In Malay, adjectives usually come after the noun.

So:

• aduan = complaint
• rasmi = official, formal
• aduan rasmi = official/formal complaint

This is the normal word order in Malay. English usually puts adjectives before the noun, but Malay usually puts them after.

Other examples:

• surat rasmi = official letter
• jawapan ringkas = brief answer
• masalah besar = big problem

Because the meaning needed here is was not received, not did not receive.

Compare:

• menerima = to receive / receives / received
• diterima = received / was received / is received

So:

• aduan rasmi tidak diterima = the formal complaint was not received
• aduan rasmi tidak menerima would be wrong here, because it would make the complaint the one doing the receiving, which does not make sense.

Again, this is passive voice. The complaint is the thing being acted upon.

They are negating two different parts of the sentence.

• belum dibuat = the bill adjustment has not yet been done
• tidak diterima = the formal complaint was not received

So the sentence contains two separate ideas:

1. the adjustment has not been done yet
2. it is as if the complaint was not received

This is completely normal and does not create a double negative problem like in some English contexts.

Yes, it sounds quite formal and administrative.

Words and structures that make it sound formal include:

• pelarasan bil
• aduan rasmi
• passive forms like dibuat and diterima
• the connector seolah-olah

This is the kind of sentence you might see in:

• customer service correspondence
• complaint letters
• billing disputes
• official reports

In casual spoken Malay, people might phrase it more simply.

Yes. The phrase seolah-olah aduan rasmi tidak diterima suggests dissatisfaction or frustration.

It does not just state a fact. It implies something like:

• the complaint seems to have been ignored
• the lack of adjustment makes it look like no one processed the complaint
• the speaker thinks proper action should already have been taken

So the tone is not neutral; it carries a mild complaint or reproach.

Yes, to some extent. Malay word order can be flexible, especially in formal writing, though some versions may sound more natural than others.

For example, this is also natural:

Pelarasan bil belum dibuat, seolah-olah aduan rasmi tidak diterima.

Adding a comma helps separate the main statement from the comparison.

You could also make it more explicit:

Pelarasan bil belum dibuat, seolah-olah pihak berkenaan tidak menerima aduan rasmi tersebut.

That version spells out the implied agent more clearly.

But the original sentence is already acceptable and natural in a formal context.

Yes, in a way.

Malay does not always use a separate verb equivalent to English to be in these passive constructions. Instead, forms like dibuat and diterima carry the passive meaning, and time or aspect is understood from context or from words like belum.

So:

• belum dibuat can correspond to has not been done yet
• tidak diterima can correspond to was not received or is not received, depending on context

English usually needs more helper words, but Malay often does not.

A simple way to break it down is:

Pelarasan bil
= noun phrase, the topic or thing being discussed

belum dibuat
= predicate, saying it has not yet been done

seolah-olah
= connector meaning as if / as though

aduan rasmi tidak diterima
= clause meaning the formal complaint was not received

So the overall pattern is:

[Thing] + [not yet done] + [as if] + [another thing was not received]

That structure is very typical of formal Malay.