Breakdown of gogaek senteo-e je sanghwangeul seolmyeonghaessseupnida.
Questions & Answers about gogaek senteo-e je sanghwangeul seolmyeonghaessseupnida.
It is omitted, which is very common in Korean.
The full sentence could be:
저는 고객 센터에 제 상황을 설명했습니다.
But if the speaker is already obvious from context, Korean usually drops 저는. English often requires a subject, but Korean often does not.
고객 센터 literally means customer center, but in natural English it usually corresponds to customer service, customer support, or the customer service center.
So in this sentence, it means the speaker explained their situation to customer service.
Here, 에 marks the target/destination of the action, so it works like to in English:
- 고객 센터에 설명했습니다 = explained to the customer center
With institutions, offices, or places, 에 is very natural.
If you were focusing more on actual people, you might also see 에게 or 한테 in other contexts, but 에 sounds very normal here because 고객 센터 is being treated as an organization/contact point.