When working in customer service, your goal is to find a solution and keep the customer's loyalty—no matter what they say or do.
Whatever (Quoi que)
To say "whatever" or "no matter what", use the expression quoi que. Because it introduces an indefinite or hypothetical situation, it always takes the subjunctive mood.
| Whatever the customer says, we find a solution. | Quoi que le client dise, nous trouvons une solution. |
| Whatever you do, this incident causes damage. | Quoi que vous fassiez, cet incident provoque un préjudice. |
Quoi qu' (Elision)
Like other phrases ending in que, quoi que becomes quoi qu' before a word starting with a vowel or mute h, such as il or elle.
| You must calm his discontent, whatever happens. | Tu dois calmer son mécontentement, quoi qu'il se passe. |
| Whatever she wants, we are going to retain this customer. | Quoi qu'elle veuille, nous allons fidéliser cette cliente. |
Building Loyalty
When dealing with a customer's dissatisfaction (le mécontentement), compensating for the damage (compenser le préjudice) is key to customer retention. You will practice several words around this theme, particularly the verb fidéliser (to build loyalty / to retain a customer).
| Although the incident is serious, we want to retain him. | Bien que l'incident soit grave, nous voulons le fidéliser. |
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