Pyysin asiakaspalvelulta pikalähetystä sähköpostitse, koska postikulut ovat pienet.

Questions & Answers about Pyysin asiakaspalvelulta pikalähetystä sähköpostitse, koska postikulut ovat pienet.

Why do we use the ending -tse in sähköpostitse instead of just saying sähköpostilla?
The ending -tse is the prolative case, which is used to express a route or means of communication, translating well to "via" or "by means of". You could absolutely use the adessive case sähköpostilla here, but the prolative is a very natural, established way to say "by email" in Finnish and can sound slightly more professional.
Why is asiakaspalvelulta in the ablative case (-lta)?
The verb pyytää (to request or ask for) requires the person or entity you are asking to be in the ablative case. While in English you "ask customer service", in Finnish you always request "from" them.
Why is the requested thing, pikalähetystä, in the partitive case?
When you use pyytää, the thing you are asking for is the direct object. Because the act of requesting is an ongoing action that hasn't resulted in you receiving the item yet, the object takes the partitive case.
Why does the sentence use pienet (small) for the shipping costs instead of a word meaning "low"?
In Finnish idiom, it is standard to describe costs (kulut) and prices (hinnat) as being big (suuri or iso) or small (pieni). Using literal words for high or low would sound unnatural to native speakers in this context.

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