Learn Dutch: Wij zouden de klacht willen oplossen. - We would like to resolve the complaint.

Using Wij willen means "We want," which can sound very direct. By pairing zouden with willen, you change it to "We would like to." This is the standard way to make your requests or offers sound polite and professional in Dutch.

Where is the word for "like" in this sentence?

Dutch doesn't use a direct translation for "like" in this context. The English phrase "would like to" is built in Dutch by combining zouden (would) and willen (to want). You are literally saying "We would want to resolve the complaint."

Why do both willen and oplossen go at the very end of the sentence?

In Dutch, the conjugated verb (the one matching the subject, here zouden) takes the second position. Any other verbs are pushed to the end in their full dictionary form (the infinitive). Because we have two extra verbs here, they wait together at the very end of the sentence.

What if I only wanted to say "I would like to resolve the complaint"?

You would say Ik zou de klacht willen oplossen. Because "I" is singular, the plural verb zouden changes to its singular form, zou.