When structuring a formal argument or a list of grievances, such as a complaint letter to a hotel, enumerative markers help organize your points logically. These markers are typically placed at the beginning of a sentence and are separated from the rest of the clause by a comma.
Starting Your Argument
Begin your list of points with kao prvo (firstly). To introduce your next point, use kao drugo (secondly).
| Firstly, we want to report the negligence in your hotel. | Kao prvo, želimo prijaviti nemar u vašem hotelu. |
| Secondly, the hygiene in the bathroom was terrible. | Kao drugo, higijena u kupaonici bila je strašna. |
Expanding on Your Points
To add supporting details or introduce further complaints, use the markers nadalje (furthermore) and štoviše (moreover).
| Furthermore, such behavior is unacceptable for this hotel. | Nadalje, takvo ponašanje je nedopustivo za ovaj hotel. |
| Moreover, the reception ignored our problem the whole weekend. | Štoviše, recepcija je ignorirala naš problem cijeli vikend. |
These markers are highly useful when building a case for a specific demand, such as requesting odšteta (compensation).
| Furthermore, because of bad hygiene we demand compensation. | Nadalje, zbog loše higijene tražimo odštetu. |
| Moreover, it is expected of you to pay compensation for everything. | Štoviše, od vas se očekuje da platite odštetu za sve. |
Concluding the Argument
To introduce your final point or summarize the ultimate consequence of the issue, use naposljetku (finally).
| Finally, that negligence destroyed our whole vacation. | Naposljetku, taj nemar nam je uništio cijeli odmor. |
| Finally, we consider that such an attitude is unacceptable. | Naposljetku, smatramo da je takav odnos nedopustiv. |
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