Ben müşterinin şikayetini dinliyorum.

I am listening to the customer's complaint.

Breakdown of Ben müşterinin şikayetini dinliyorum.

• ben: I
• dinlemek: to listen to
• müşteri: the customer
• -nin: of
• şikayet: the complaint

Questions & Answers about Ben müşterinin şikayetini dinliyorum.

What is the function of the suffix -in in müşterinin?

It’s the genitive case suffix marking possession. In Turkish, a possessor noun takes -in (or a vowel-harmonized variant). So müşteri (customer) + -nin (genitive) = müşterinin, literally “of the customer.”

Why does şikayetini have both -i and -ni at the end?

Because two suffixes stack there:
• The first -i is the 3rd-person singular possessive (“his/her/its complaint”).
• The second -ni is the definite accusative, marking şikayet as a specific object.
Put together: şikayet (complaint) + ‑i (possessive) + ‑ni (accusative) = şikayetini.

Can you break down the verb dinliyorum?

Yes. It’s built from three parts:
• dinle- (root meaning “listen”)
• -iyor (present continuous/progressive aspect)
• -um (1st-person singular ending)
By vowel harmony, -iyor + -um becomes -iyorum, so dinle + iyorum = dinliyorum (“I am listening”).

Why is the pronoun ben included when dinliyorum already indicates “I”?

In Turkish, subject pronouns are optional because the verb ending shows the person. Ben is added here for clarity or emphasis. You can simply say Müşterinin şikayetini dinliyorum and it still means “I am listening to the customer’s complaint.”

What is the typical word order in Ben müşterinin şikayetini dinliyorum?

Turkish generally follows Subject-Object-Verb (SOV) order:
• Ben (Subject)
• müşterinin şikayetini (Object)
• dinliyorum (Verb)
Word order can shift for emphasis, but SOV is the default.

How would you say “I am listening to the customers’ complaints” (plural)?

You pluralize both possessor and possessed nouns:
• müşteri → müşteriler (customers) + -in (genitive) = müşterilerin
• şikayet → şikayetler (complaints) + -i (3rd-person possessive) + -ni (accusative) = şikayetlerini
Sentence: Ben müşterilerin şikayetlerini dinliyorum.

How would you say “I am listening to a customer’s complaint” (indefinite)?

Add bir before the possessor to make it indefinite:
Ben bir müşterinin şikayetini dinliyorum.
Here bir = “a”/“one,” so it means “a customer’s complaint.”

What’s the difference between dinlemek and duymak?

• duymak = to hear (passive perception of sound)
• dinlemek = to listen (active, intentional hearing)
So you duyarsınız noises, but you dinlersiniz music, lectures or complaints.