ग्राहक सेवा न केवल मोबाइल नंबर, बल्कि ओटीपी भी देखती है।

Customer service checks not only the mobile number but also the OTP.

Breakdown of ग्राहक सेवा न केवल मोबाइल नंबर, बल्कि ओटीपी भी देखती है।

• होना: to be
• देखना: to check
• मोबाइल नंबर: mobile number
• ग्राहक सेवा: customer service

Questions & Answers about ग्राहक सेवा न केवल मोबाइल नंबर, बल्कि ओटीपी भी देखती है।

What does न केवल ... बल्कि ... भी mean, and how is it working in this sentence?

This is a very common Hindi pairing meaning not only ... but also ...

So in:

ग्राहक सेवा न केवल मोबाइल नंबर, बल्कि ओटीपी भी देखती है।

the structure is:

• न केवल = not only
• बल्कि = but rather / but also
• भी = also, too

Together, they connect two things being included:

• मोबाइल नंबर
• ओटीपी

A very natural way to understand the structure is:

Customer service looks at not only the mobile number, but also the OTP.

Hindi often uses all three pieces in this pattern, even though in English we may not think about them separately.

Why is the verb देखती है and not देखता है?

Because the subject ग्राहक सेवा is grammatically feminine singular.

The key noun here is सेवा, which is feminine in Hindi. Since the verb is agreeing with the subject, it appears as:

• देखती है = feminine singular
• not देखता है = masculine singular

So even though ग्राहक is often associated with a person and may feel masculine to an English speaker, the full expression ग्राहक सेवा is centered on सेवा, and सेवा is feminine.

That is why:

• ग्राहक सेवा देखती है = correct
• ग्राहक सेवा देखता है = not correct here