ترسل خدمة العملاء ملصق الإرجاع لاسترداد المبلغ إلى بطاقة الائتمان.

Because Arabic very often uses verb–subject–object order.

So:

• ترسل خدمة العملاء ملصق الإرجاع
• literally: sends customer service the return label

This is completely normal in Modern Standard Arabic.

You could also say:

• خدمة العملاء ترسل ملصق الإرجاع

That is also correct, but it puts more emphasis on customer service as the topic.

Because the subject is خدمة العملاء and the head noun is خدمة (service), which is feminine singular.

So the verb agrees with خدمة, not with العملاء.

• خدمة = service, feminine singular
• العملاء = the customers

The whole phrase خدمة العملاء means customer service, but grammatically the core noun is خدمة, so the verb is feminine singular:

• ترسل = she sends / it sends in form, but here it means customer service sends

It is an iḍāfa construction, often called a construct phrase.

Literally it is:

• خدمة = service
• العملاء = the customers

So word-for-word it is service of the customers, but in natural English that becomes customer service.

A key feature of iḍāfa:

• the first noun usually does not take ال
• the second noun can make the whole phrase definite

So:

• خدمة العملاء = the customer service
• not الخدمة العملاء

Because in an iḍāfa construction, the first noun normally does not take الـ.

So:

• خدمة العملاء = the customer service
• literally: service of the customers

Even though خدمة has no الـ, the whole phrase is definite because العملاء is definite.

This is a very common Arabic pattern:

• كتاب الطالب = the student’s book
• باب البيت = the door of the house
• خدمة العملاء = customer service

It is another iḍāfa construction.

• ملصق = label / sticker
• الإرجاع = return

So literally:

• ملصق الإرجاع = label of return

In natural English, that is:

• the return label

Again, the first noun ملصق does not take الـ, but the whole phrase is definite because الإرجاع is definite.

Here لِـ means for or in order to.

So:

• لاسترداد = for recovering / for refunding / in order to recover

This لِـ often introduces purpose.

So the phrase:

• لاسترداد المبلغ

means something like:

• to recover the amount
• in order to refund the amount

depending on context.

No. استرداد is a verbal noun (called maṣdar in Arabic), not a finite verb.

It comes from the verb:

• استردّ = to recover / to reclaim / to get back / to refund

So:

• استرداد = recovering / reclaiming / refunding / recovery

That means لاسترداد المبلغ is literally something like:

• for the recovery of the amount
• or more naturally, to refund the amount

Arabic often uses verbal nouns where English might prefer an infinitive such as to refund.

Because it refers to a specific amount already known from the context.

• المبلغ = the amount
• مبلغ = an amount

In customer-service language, this usually means a particular payment or charge that has already been mentioned or is understood.

So استرداد المبلغ means:

• refunding the amount
• recovering the amount

not just some amount.

It means to the credit card.

• إلى = to
• بطاقة الائتمان = credit card

So this part tells you the destination of the refunded money:

• the money is refunded to the credit card

In natural English, you might often say:

• back to the credit card

Arabic here uses إلى to show that direction/destination.

Because this is also an iḍāfa construction.

• بطاقة = card
• الائتمان = credit

So literally:

• بطاقة الائتمان = card of credit

In natural English:

• credit card

As with other iḍāfa phrases, the first noun normally does not take الـ.

So:

• بطاقة الائتمان = the credit card
• not البطاقة الائتمان

There are a few clues.

1. Word order
   In a normal verbal sentence, Arabic often goes:

   • verb + subject + object

   So after ترسل, the next phrase خدمة العملاء is naturally read as the subject.

2. Verb agreement
   The verb is feminine singular: ترسل.
   That matches خدمة very well, because خدمة is feminine singular.

3. Meaning
   Semantically, customer service is something that can send a label, while return label is the thing being sent.

So:

• خدمة العملاء = subject
• ملصق الإرجاع = direct object

It is the imperfect form, which can express:

• present
• habitual action
• near future

depending on context.

So ترسل can mean:

• sends
• is sending
• will send

In a customer-service sentence like this, it most likely means something like:

• Customer service sends...
• or Customer service will send...

The exact time comes from context, not from the verb form alone.

They would help make the grammar even clearer.

A fully vocalized reading could be approximately:

• تُرسِلُ خِدمةُ العُمَلاءِ مُلصَقَ الإرجاعِ لاستِردادِ المَبلَغِ إلى بِطاقةِ الائتمانِ

The important case roles would be:

• خدمةُ = nominative, because it is the subject
• ملصقَ = accusative, because it is the direct object
• العملاءِ / الإرجاعِ / المبلغِ / بطاقةِ الائتمانِ = genitive in their constructions or after prepositions

In everyday Arabic writing, these endings are usually omitted, so learners rely on word order, agreement, and context.

It sounds like standard formal customer-service Arabic.

Several parts are especially typical of formal written Arabic:

• خدمة العملاء = customer service
• ملصق الإرجاع = return label
• استرداد المبلغ = refunding the amount
• بطاقة الائتمان = credit card

So even if some pieces sound a bit more formal or literal than everyday spoken English, the sentence fits normal Modern Standard Arabic customer-support style.