Breakdown of Asiakas ottaa yhteyttä asiakaspalveluun.
asiakas
the customer
asiakaspalvelu
the customer service
ottaa yhteyttä
to get in touch, to contact
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Questions & Answers about Asiakas ottaa yhteyttä asiakaspalveluun.
Why does ottaa yhteyttä require the illative case (asiakaspalveluun)?
In Finnish, the phrase ottaa yhteyttä (to get in touch / to contact) strongly governs the illative case. You can think of it as extending a connection into an organization or person.
Why is the word yhteys (connection) in the partitive form yhteyttä?
The phrase ottaa yhteyttä is a fixed idiom. Even though the verb ottaa (to take) often takes a total object for a completed action, yhteys is treated here as an abstract, uncountable concept, so it requires the partitive case.
Since this lesson focuses on the prolative case (-tse), how would I add 'by email' or 'by phone' to this sentence?
You can seamlessly drop a prolative word into this sentence to explain the means of communication. For example, Asiakas ottaa yhteyttä asiakaspalveluun sähköpostitse (by email) or puhelimitse (by phone).
In the compound word asiakaspalveluun, why isn't the first part in the genitive case?
While many compounds use the genitive to show ownership, asiakaspalvelu combines the nominative asiakas with palvelu. This is common for established, general concepts where the first word acts to categorize the type of service rather than indicate possession.