Cửa hàng xử lý yêu cầu và khiếu nại.

Yes. Cửa hàng most commonly means store, shop, or business outlet. In this sentence, it is the subject, so it means the store/shop is the one doing the action.

A few notes:

• cửa = door
• hàng = goods/merchandise

But together, cửa hàng is a fixed expression meaning shop/store.

Vietnamese does not use articles like the or a/an the way English does. So cửa hàng can mean:

• a store
• the store
• stores

The exact meaning depends on context.

In a standalone sentence like this, English often adds the naturally: The store handles requests and complaints.

Xử lý means to handle, to process, to deal with, or to resolve, depending on context.

In this sentence, xử lý means something like:

• handle
• process
• deal with

It is a common formal or business-like verb. Compared with more casual verbs, xử lý sounds a bit more official or administrative.

It is written as two syllables: xử lý, but it functions together as one verb expression.

Historically, the parts have their own meanings, but for learners it is best to treat xử lý as a single unit meaning handle/process/deal with.

This is very common in Vietnamese: many words are made of two syllables that work together as one vocabulary item.

They are related but not the same.

• yêu cầu = request, demand, or requirement
• khiếu nại = complaint

So:

• yêu cầu is when someone asks for something
• khiếu nại is when someone complains about a problem or bad service

In a customer-service context, this pair sounds very natural: the store handles customer requests and complaints.

Yes. Và means and.

In this sentence, it connects the two nouns:

• yêu cầu
• khiếu nại

So yêu cầu và khiếu nại = requests and complaints.

Vietnamese nouns usually do not change form for singular or plural. So:

• yêu cầu can mean request or requests
• khiếu nại can mean complaint or complaints

The number is understood from context.

In English, we normally translate this as requests and complaints because that sounds most natural for a general business statement.

The word order is very straightforward:

• Cửa hàng = subject
• xử lý = verb
• yêu cầu và khiếu nại = object

So the pattern is:

Subject + Verb + Object

This is similar to English: The store + handles + requests and complaints.

Yes. Vietnamese words often do not change form the way English does.

Depending on context, khiếu nại can mean:

• a complaint (noun)
• to complain (verb)

In this sentence, it is a noun because it comes after xử lý together with yêu cầu, forming the object:

• handle requests and complaints

It sounds neutral to formal, especially because of xử lý and khiếu nại. This kind of wording is common in:

• customer service
• business policies
• website information
• announcements

In casual conversation, people might choose simpler or more everyday wording depending on the situation.

A rough pronunciation guide is:

• Cửa hàng → cửa has a dipping/rising tone, hàng has a low falling tone
• xử lý → xử has a dipping/rising tone, lý has a rising tone
• yêu cầu → yêu is level-ish, cầu has a falling tone
• và → low falling tone
• khiếu nại → khiếu has a rising/broken tone, nại has a heavy low tone

If you are learning pronunciation, it helps to practice by chunks:

• Cửa hàng
• xử lý
• yêu cầu và khiếu nại

Then say the whole sentence smoothly.

Yes. Processes, handles, and sometimes deals with can all work, depending on context.

Possible translations:

• The store handles requests and complaints.
• The store processes requests and complaints.
• The store deals with requests and complaints.

Handles is often the most natural general translation, while processes sounds more procedural or administrative.