Breakdown of Wie heissen Sie?
Sie
you (polite)
Sie is the formal version of you which you we use with everybody except close friends, family or children. Once we get more friendly with people, we might offer them or they might offer to us to use du instead.
wie
how
You have seen 'wie' in the question about the name before. We tend to rather ask 'How is your name?' than 'What is your name?'
heissen
to be called
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